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NKont
Beginner
2,435 Views

NUC DC3217IYE and Intel 3160HMW Dual Band WiFi Bluetooth PCIe card (half size)

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Hello,

I have a Nuc DC3217IYE and I just plugged a PCIe card so to add bluetooth (and wifi).

The card is an Intel 3160HMW Dual Band WiFi Bluetooth PCIe half-size card. I also installed the latest drivers (Intel PROSet/Wireless Software and Drivers and Intel Wireless Bluetooth Software for Windows 10 - 64bit version)

I can now see a bluetooth icon (but no Wifi ?) but in any case, Windows doesn't seem to detect anything : I tried to detect my android smartphone or pair my bluetooth speaker = nothing found

Is there something I forgot or that I am missing ?

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Accepted Solutions
idata
Community Manager
77 Views

Hello Nikko,

 

 

We understand you are not able to connect to WiFi nor Bluetooth* after installing the Intel® Dual Band Wireless-AC 3160 in your NUC. Please check the following and let us know if this helps:

 

 

- Make sure that the antennas are firmly plugged to the connectors of the wireless adapter, as seen in step 3 of the http://www.intel.com/content/dam/support/us/en/documents/boardsandkits/nuc-kits/DC3217IYE_Integratio... Intel® NUC Kit DC3217IYE Integration Guide, and in pages 5-6 of the http://www.intel.com/content/dam/support/us/en/documents/boardsandkits/nuc-kits/DC3217IYE_UserGuide0... Intel® NUC Kit DC3217IYE User Guide.

 

 

- Do a clean install of the recommended driver versions for your new adapter:

 

https://downloadcenter.intel.com/download/26510/Intel-Wireless-Bluetooth-Software-for-Windows-10?pro... Intel® Wireless Bluetooth® Software for Windows® 10 [19.30.1649]

 

https://downloadcenter.intel.com/download/26528/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Intel® PROSet/Wireless Software and Drivers for Windows® 10 [19.30.0]

 

 

- Check the Device Settings and confirm Bluetooth* is enabled. Also, verify WiFi is On in the Network & Internet Settings.

 

 

Regards,

 

Jonathan.

View solution in original post

5 Replies
n_scott_pearson
Super User Retired Employee
77 Views

I recently noted Intel Customer Support saying that the Bluetooth package needs to be installed before the WiFi package (though I previously thought it didn't matter). I suggest that you

(a) uninstall the two driver packages that you currently have installed

(b) reboot (important!)

(c) install the Bluetooth package followed by the WiFi package...

Hope this helps,

...S

idata
Community Manager
77 Views

Hello Nikko,

 

 

I moved your post to the proper support group for better assistance.

 

 

 

Regards,

 

 

Ivan.
idata
Community Manager
78 Views

Hello Nikko,

 

 

We understand you are not able to connect to WiFi nor Bluetooth* after installing the Intel® Dual Band Wireless-AC 3160 in your NUC. Please check the following and let us know if this helps:

 

 

- Make sure that the antennas are firmly plugged to the connectors of the wireless adapter, as seen in step 3 of the http://www.intel.com/content/dam/support/us/en/documents/boardsandkits/nuc-kits/DC3217IYE_Integratio... Intel® NUC Kit DC3217IYE Integration Guide, and in pages 5-6 of the http://www.intel.com/content/dam/support/us/en/documents/boardsandkits/nuc-kits/DC3217IYE_UserGuide0... Intel® NUC Kit DC3217IYE User Guide.

 

 

- Do a clean install of the recommended driver versions for your new adapter:

 

https://downloadcenter.intel.com/download/26510/Intel-Wireless-Bluetooth-Software-for-Windows-10?pro... Intel® Wireless Bluetooth® Software for Windows® 10 [19.30.1649]

 

https://downloadcenter.intel.com/download/26528/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Intel® PROSet/Wireless Software and Drivers for Windows® 10 [19.30.0]

 

 

- Check the Device Settings and confirm Bluetooth* is enabled. Also, verify WiFi is On in the Network & Internet Settings.

 

 

Regards,

 

Jonathan.

View solution in original post

NKont
Beginner
77 Views

My bad : the antenna's where not properly connected - thanks

idata
Community Manager
77 Views

Hello Nikko,

 

 

We are glad to know that the issue was solved with our recommendation. Feel free to contact us again if you require assistance in the future.

 

 

Regards,

 

Jonathan.