Netwtw14 Cannot Be Found

[phiber]

Problem

** I saw similar posts about this but none of them offer solution **

WiFi doesn't work and throws an error if I try to connect. 

Error

"The description for Event ID 7021 from source Netwtw14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

The message resource is present but the message was not found in the message table".

Environment

• Fresh install Windows 11
• MSI PRO B760M-A WIFI
• Intel Wi-Fi 6E AX210 160MhZ

Tried Before

• Different Wi-Fi
• Initial drivers without updating anything
• Latest drivers from intel website
• Latest driver from MSI Motherboard Support section
• Intel Driver Support Assistant
• Disable, Enable, Uninstall, Re-install
• Reset network
• Play with Band options (Dual, 802 etc)
• Use DNS, VPN
• Close auto proxy

[BrianT_Intel]

Hi Phibe,

Greetings from Intel Customer Support.

I understand that your Intel AX210 is not working and received an error message regarding the Event ID 7021. Please allow me to check what else I could be of help with.

To set your expectations, I will be asking you a series of questions to narrow down what recommendations I could provide. If you may, kindly share the following details below:

1. For the record, was the Intel wireless card working before?
2. When did the issue start?
3. Were there any recent changes in your system before the issue started?
4. Just to confirm, is the wireless card is pre-installed on your motherboard?
5. Have you done any troubleshooting, aside from the ones you already mentioned? If so, please specify.
6. Are you using any IP routing software or VPN?

Furthermore, if it is possible, I hope that you download and install an Intel tool that will scan your system. Don't worry; there will be no personal information to be collected. To get the tool, please visit this link:  https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html?v=t

Please run the program, select everything, then scan, click next, save the result log, and upload the text file in your next response.

I will be waiting for your response.

Brian T.

Intel Customer Support Engineer

[BrianT_Intel]

Hi phiber,

Just a follow-up: I see that there's no movement on this thread. With that in mind, I would like to know if you wish to be supported.

I will be waiting for your response.

Brian T.

Intel Customer Support Engineer

[BrianT_Intel]

Hi phiber,

Since I have not received any response from you, I will proceed with closing this ticket. Please note that this case will no longer be monitored.

If you have any new questions or inquiries, kindly submit another ticket, and we will be happy to assist you.

Best regards,

Brian T.

Intel Customer Support Engineer