When I use AC 9260 to open the mobile hotspot, I can't turn on the 5G mobile hotspot. I can only use the 2.4G external RF. How can I turn on the 5G mobile hotspot?
The second problem is that after opening the mobile hotspot, the signal is not stable, and it will be disconnected once every 3 minutes. How can we solve this problem?
Thanks for posting.
Mobile hotstop features on Windows 10* are limited to the 2.4 GHz band, which is why you can't change the hotspot to 5 GHz.
Regarding the disconnections, please let us know the following:
- Is Intel® Wireless-AC 9260 the original adapter for your system, or was it an upgrade?
- Are you using Bluetooth devices? If not, please turn off the Bluetooth adapter on the system.
- How many devices are you connecting to the mobile hotspot?
- Have you tested connecting different devices?
Thanks for your reply.
Please bear in mind that Intel does not support, nor recommends custom integration of wireless adapters since this https://www.intel.com/content/www/us/en/support/articles/000005846/network-and-i-o/wireless-networki... may lead to installation errors, connection issues, software error messages, and in some cases https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless-networki... it may even be illegal.
You may test disabling the current mobile hotspot, https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... clean install the wireless driver and configure the hotspot again.
For further assistance, please contact the https://www.intel.com/content/www/us/en/support/topics/oems.html system manufacturer or https://support.microsoft.com/en-us/contactus/ OS support.