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Power darin with windows Pro and AX211

Hoshikawakaguya
Beginner
525 Views

I have two PCs with AX211.

If I use windows Pro, when it is sleeping, it seems that bluetooth have a power darin.

 

I also post one here, all what happened and event log file can be find here.

 

https://answers.microsoft.com/en-us/windows/forum/windows_11-hardware/power-darin-while-sleeping/fe2bb452-f65b-461b-adaf-6094595b7d1b?messageId=a848fcd5-c688-41a5-8842-1d3597d74921

 

Hope someone can help me how to find the reason.

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4 Replies
Steven_Intel
Moderator
475 Views

Hello Hoshikawakaguya,


Thank you for posting on the Intel® communities.


I am sorry you are having issues with your Intel® Wi-Fi 6E AX211, I will be glad to help.


In order to better assist you, please provide the following information:


  • Was the wireless card preinstalled or have you recently add the wireless card to your system?
  • Do you have any Bluetooth device connected to your system?


As well, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 


Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.



Best regards,


Steven G.

Intel Customer Support Technician.


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Hoshikawakaguya
Beginner
466 Views

It is preinstalled.

And there is no Bluetooth device connected to my system.

 

Here is it 

https://drive.google.com/file/d/1oSSubIqWuZtlSux-xy_JmBceesvGxZ-w/view?usp=sharing

 

If I just turn bluetooth swtich off on system, power drain will not happen(there is still many 7025,2026 events), but my other PCs won't even bluetooth swtich is on.

 

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Steven_Intel
Moderator
422 Views

Many thanks for the information provided.


I will research about this, as soon as I have an update, I will let you know.


Best regards,

Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
394 Views

Hello Hoshikawakaguya.


Many thanks for your patience on this matter.


Since Power Management is an OS feature, our best recommendation is to check OS compatibility with the OEM as well as for further support.


Please keep in mind that this thread will no longer be monitored by Intel. 


Thank you for your understanding.  


Best regards,


Steven G.

Intel Customer Support Technician.


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