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AV22
Beginner
3,667 Views

ProSET 20.100 causing issues on 9560AC

We have about 10 systems running 9560AC, after upgrading to latest version (20.100), systems started lagging and freezing, Windows started logging this:

 

The network interface "Intel(R) Wireless-AC 9560 160MHz" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 187 time(s) since it was last initialized.

 

WLAN Extensibility Module has stopped.

 

Module Path: C:\Windows\system32\IntelWifiIhv08.dll

 

Intel(R) Wireless-AC 9560 160MHz : Has encountered an internal error and has failed.

 

Intel(R) Wireless-AC 9560 160MHz : Has determined that the network adapter is not functioning properly.

 

Intel(R) Wireless-AC 9560 160MHz : Has encountered a conflict in resources and could not load.

 

The network interface "Intel(R) Wireless-AC 9560 160MHz" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 186 time(s) since it was last initialized.

 

 

We had to revert to 20.90.7. SSU log in the attachment

7 Replies
Alberto_R_Intel
Moderator
378 Views

AV22, Thank you for posting in the Intel® Communities Support. Just to confirm, the Intel® Wireless-AC 9560 card, did you purchase it separately or did it came install in the computer? We recommend to install the wireless driver provided by the manufacturer of the computer, is that the driver that is currently installed on the system? Is this the driver that was previously installed? https://downloadcenter.intel.com/download/28358/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... In order to provide the most accurate assistance we just wanted to verify a few details about your system, please provide the SSU report and the Microsoft* report: SSU: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Microsoft* report: Please enter "msinfo32" in the Windows* search bar and provide the information showing in there. Additionally, please fill the form below with the information requested: Problem details Problem description: Frequency of occurrence (once an hour, day, always): Computer power source (plugged in or battery): Steps to reproduce (provide links to forums, online help, screen shots): Attempted workaround (turn off settings, change power settings, etc.): Environment (office, school, hospital, factory, home): Client computer details Computer manufacturer(s): Computer model(s): Windows OS (provide Version number if Win10, and 32- or 64-bit): WiFi configuration manager (e.g. Intel PROSet, Windows AutoConfig (native), etc.): WiFi adapter model(s): WiFi device driver version: Number of systems affected: Wireless security method Encryption Type (Open, RC4, TKIP, AES): 802.1X authentication type (WEP, TKIP, CCMP): Key Management Type (PEAP, EAP-FAST): WiFi network environment Access Point manufacturer, model, & SW version: Wireless Frequencies in use (2.4 and/or 5 GHz): 802.11n or 802.11ac enabled (None/HT(11n)/VHT(11ac)): Channel Width (20 MHz vs. 40 MHz) for 2.4 GHz? Channel Width (20 MHz vs. 40 MHz vs. 80MHz) for 5 GHz? SSID stealth mode (hidden or broadcast): Enterprise Customers: WLAN Controller manufacturer, model, and SW version: RADIUS Server Make/Version: Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
AV22
Beginner
378 Views

Hello, yes that is the driver in question, previous driver works flawlessly.

 

Problem description: Adapter resetting itself because it reports resource conflict

 

Frequency of occurrence (once an hour, day, always): Always

Computer power source (plugged in or battery): Both

Steps to reproduce (provide links to forums, online help, screen shots): https://imgur.com/a/2vetMyM

 

Attempted workaround (turn off settings, change power settings, etc.): Uninstall and install previous version

 

Environment (office, school, hospital, factory, home): Home and Office

 

Client computer details

Computer manufacturer(s): Hewlett-Packard

Computer model(s): ZBook 15 G5, ZBook 15u G5, ZBook 17 G5

Windows OS (provide Version number if Win10, and 32- or 64-bit): x64 Windows 10 - 1803 17134.472

WiFi configuration manager (e.g. Intel PROSet, Windows AutoConfig (native), etc.): WLAN Autoconfig is running, PROSet installed

WiFi adapter model(s): Intel AC9560, Intel AC9260, Intel AC8265

WiFi device driver version: 20.100

Number of systems affected: 10

 

Wireless security method

Encryption Type (Open, RC4, TKIP, AES): AES

802.1X authentication type (WEP, TKIP, CCMP):  None

Key Management Type (PEAP, EAP-FAST): None

 

WiFi network environment

Access Point manufacturer, model, & SW version: UniFi AP AC LR

Wireless Frequencies in use (2.4 and/or 5 GHz): 2.4GHz

802.11n or 802.11ac enabled (None/HT(11n)/VHT(11ac)):  VHT

Channel Width (20 MHz vs. 40 MHz) for 2.4 GHz? 40MHz

Channel Width (20 MHz vs. 40 MHz vs. 80MHz) for 5 GHz? 80MHz

SSID stealth mode (hidden or broadcast):No

 

Enterprise Customers:

WLAN Controller manufacturer, model, and SW version: None

RADIUS Server Make/Version: None

Alberto_R_Intel
Moderator
378 Views

Hello AV22, Thank you very much for providing those details. Could you please provide the complete SSU Microsoft* report:? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
FEnge
Novice
378 Views

I'm having the same issue with Intel NUC8i3BEH

Alberto_R_Intel
Moderator
378 Views

FEnge, Please submit your inquiry on a new thread, the reason for this is that every scenario is different even if the same product is being used, so for us to better assist you and in order to try to fix the problem, please submit a new thread: https://communities.intel.com/community/tech Let me apologize for any inconvenience. Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
378 Views

AV22, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
Alberto_R_Intel
Moderator
378 Views

AV22, Is there anything else we can help you with? Regards, Alberto R. Intel Customer Support Technician Under Contract to Intel Corporation
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