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Problems connecting to VPN over LT2P/IPSec with the latest (22.10) Intel WI-FI driver AC-8265

Anonymous
Not applicable
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Problems connecting to VPN over LT2P / IPSec with latest Intel WI-FI driver AC-8265
After updating the driver to the latest version, the VPN stopped working. The only solution that I managed to find was to roll back to the Microsoft base driver, because even after uninstalling the driver through the device manager (and there is no other way, judging by the absence of an uninstaller in the control panel and the official Intel website), the installer of the previous version refused to continue. referring to the presence of a more recent driver version on the computer.

It's strange that Intel didn't fix this problem for a month. Didn't anyone complain?

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Alberto_Sykes
Employee
224 Views

alan_turing, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the Router?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

Wen you said VPN, which VPN and VPN software are you referring to?

What was the Wireless driver and Windows* version that was working fine previously?

Did you make any recent hardware/software changes besides updating the Wireless driver?

The wireless card, did you purchased it separately or did it came installed on the computer?

Does the problem happen at home or work environment?

Please provide the SSU report so we can verify further details about the components in your platform, please check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Alberto_Sykes
Employee
211 Views

Hello alan_turing, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
195 Views

Hello alan_turing, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_Sykes
Employee
194 Views

Hello alan_turing, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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