Community
cancel
Showing results for 
Search instead for 
Did you mean: 
JFEAR1
Beginner
2,911 Views

Problems with 8265 wireless adapter on my laptop 1/2 speed of my phone

I have a brand new xps 13 laptop with the intel 8265 wireless adapter.  I consistently get speeds that are 1/2 what my phone gets right beside the laptop.....I have check the drivers been on the phone with dell and nothing has changed. I hear there may be antenna problems with this wireless adapter can anyone help me

0 Kudos
13 Replies
Leonardo_C_Intel
Moderator
118 Views

Hello JFEAR1 Thank you for posting in the Intel Community. Allow me to investigate about the issue in meantime provide me with the following information: • Is the Intel® Dual Band Wireless-AC 8265 the adapter that came pre-installed on the system? • Have you tried to complete a clean installation of the wireless driver? See the steps bellow. • Try the Advanced Intel® Wireless Adapter Settings for the system's environment (https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networki...) or the Recommended Settings for 802.11n Connectivity (https://www.intel.com/content/www/us/en/support/articles/000005544/network-and-i-o/wireless-networki...). • Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility • Steps to save the report: 1- Run the utility. 2- Click on “Scan” to get the scanned system. 3- Once the scan is complete click on “next”. 4- Use the “save” option, save the report to your desktop. 5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box. Wireless clean installation: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki.... Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
JFEAR1
Beginner
118 Views

Here is the report file:///C:/Users/jefff/Downloads/Detailed-System-Report.html Your PC These are the products and software that we detected. Click or tap on an item to view details and available options. [image: Download Icon]1 software update available Install all updates Computer Dell Inc. XPS 13 9365 Operating System Microsoft Windows 10 Home (64-bit) Processor Intel® Core™ i7-8500Y CPU @ 1.50GHz Graphics Intel® UHD Graphics 615 Update available Audio Intel® Display Audio Realtek Audio Networking and I/O Intel® Dual Band Wireless-AC 8265 Kaspersky Security Data Escort Adapter Intel® Wireless Bluetooth® Memory 16 GB Storage SSDPEKKF256G8 NVMe INTEL 256GB Intel® Rapid Storage Technology (Intel® RST) User Interface and Driver for Intel® 7th/8th Generation Platforms Back to top Save a detailed report Learn more about the Intel® Driver & Support Assistant Intel® Driver & Support Assistant FAQs › <https://www.intel.com/content/www/us/en/support/topics/idsa-faq.html> Need More Support Information? I went in and checked the advanced settings on the modem 802.11/a/b/g property 1.5gh 702.11a value I am not sure what you want me to do with this info. Thanks Jeff Fearn Mas President P (403) 226-3840 C (403) 542-9473
JFEAR1
Beginner
118 Views

I also did a full clean reinstall and I am getting worse speed than ever. I do have access to the wifi channel settings This is the one I have Hardware Version 1A Software Version 4.5.11.9.1 Gateway Serial Number 251177111782 System Time Tue, 08 Jan 2019 08:03:30 LAN Up Time 000 days 21h:38m:34s WAN Up Time 000 days 21h:36m:08s WAN IP Address 68.147.24.40/22 WAN DNS 64.59.135.148, 64.59.128.114 *Wireless Overview* SHAW-5C9350 in service Broadcast SSID Enabled Security Mode WPA2-AES Security Key 251177111782 SHAW-5C9350-5G in service Broadcast SSID Enabled Security Mode WPA2-TKIP/AES Security Key 251177111782 Also I am getting 150mps on my phone and 10mps on my computer it is worse than it was before I did all your reinstall. I have a Thanks Jeff Fearn Mas President P (403) 226-3840 C (403) 542-9473
Leonardo_C_Intel
Moderator
118 Views

Hello JFEAR1 Thank you for the information. The Advanced Intel® Wireless Adapter Settings have to be configured on the on the network adapter properties on your laptop in order to get to those options follow these steps: 1. Right-click Start in the bottom left corner. 2. Click Device Manager. 3. Click the > sign to expand the Network adapters entry. 4. Right-click the wireless adapter and click Properties. 5. Click the Advanced tab to configure the advanced settings. Once you get there you can refer to the link https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networki... in order to Advanced Wi-Fi adapter settings to match up the adapter settings to the modem settings. Also, once you are on the advanced properties you can also try setting the Recommended Settings for 802.11n Connectivity on the Intel® adapter as advice on the link https://www.intel.com/content/www/us/en/support/articles/000005544/network-and-i-o/wireless-networki... BTW could you ran the Intel® System Support Utility for Windows* and follow these steps to attach the .txt file to the thread? 1- Run the utility. 2- Click on “Scan” to get the scanned system. 3- Once the scan is complete click on “next”. 4- Use the “save” option, save the report to your desktop. 5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
JFEAR1
Beginner
118 Views

did all this still nothing. Thanks Jeff Fearn Mas President P (403) 226-3840 C (403) 542-9473
Leonardo_C_Intel
Moderator
118 Views

Hello JFEAR1 Thank you for the information. Allow me to confirm the following: • Does the Intel® Dual Band Wireless-AC 8265 came pre-installed on the system or did you integrate the Intel® wireless adapter? • Does the behavior of low speed happen on a different network? • What is the current wireless driver version that you have installed on the system? • Have you installed the driver provided by the DELL™ on the system? Reference link for DELL™ drivers: https://www.dell.com/support/home/us/en/19/product-support/product/xps-13-9365-2-in-1-laptop/drivers. • Have you tested the Intel® drivers for the Intel® Dual Band Wireless-AC 8265 on the system? Reference link for Intel® drivers: https://downloadcenter.intel.com/product/94150/Intel-Dual-Band-Wireless-AC-8265. Hope this helps. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
JFEAR1
Beginner
118 Views

I have done all of that and the 8265 came with the computer it was not installed after. Thanks Jeff Fearn Mas President P (403) 226-3840 C (403) 542-9473
Leonardo_C_Intel
Moderator
118 Views

Hello JFEAR1 Thank you for confirming that the Intel® Dual Band Wireless-AC 8265 came pre-installed on the system. In order to look get more details on about the system/behavior please confirm the following: • Does the behavior of low speed happen on a different network? • What is the current wireless driver version that you have installed on the system? • Please attach to this thread the .TXT file that Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility • Steps to save the report: 1- Run the utility. 2- Click on “Scan” to get the scanned system. 3- Once the scan is complete click on “next”. 4- Use the “save” option, save the report to your desktop. 5- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box. 6- Select the option Upload file. 7- Go to the SSU.TXT file to attach it. NOTE: please provide all the information requested Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Leonardo_C_Intel
Moderator
118 Views

Hello JFEAR1 I was checking your case and would like to know if you have been able to complete the Intel® System Support Utility for Windows* .txt file and outcome of the system behavior with other network. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
JFEAR1
Beginner
118 Views

You asked me to test with another connection I will do that this weekend and let you know how it goes On Fri, Jan 11, 2019, 4:07 PM Intel Forums <supportreplies@intel.com wrote:
Leonardo_C_Intel
Moderator
118 Views

Hello JFEAR1 I was checking your case and would like to know if you have any update on about the testing and the Intel® System Support Utility for Windows* .txt file report? Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
JFEAR1
Beginner
118 Views

I have been out of town using different connections.....I had a big bios update come in as well as a wireless update. The speed on my phone and my computer are matching so the problems seems to be solved.

 

The key will be seeing where it is when I get back to my office.

 

But the computer is working correct now you can close this case.

Leonardo_C_Intel
Moderator
118 Views

Hello JFEAR1 I was checking your case and would like to know if you need further help. If so, please do not hesitate in replying back. Regards, Leonardo C. Intel Customer Support Technician Under Contract to Intel Corporation
Reply