Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
Announcements
All support for Intel NUC 7 - 13 systems has transitioned to ASUS. Read latest update.
7303 Discussions

Problems with Killer(R) Wi-Fi 6E AX1675x 160MHz Wireless Network Adapter (210NGW) ?

Dom_1
Beginner
2,890 Views

Hello to all!

I have problems with the Killer(R) Wi-Fi 6E AX1675x 160MHz Wireless Network Adapter (210NGW).

I have an 8 year old Acer V17 Nitro and wanted to upgrade it with the 1675 Killer card.
The notebook recognizes the card without any problems and also the drivers could be installed without any problems. The card is recognized in the device manager without problems.

The problems start now:
I can not activate the wifi adapter and the Bluetooth part is not even recognized in the device manager.

If I put the old card back in and install the drivers for the card, everything works without problems.

The latest drivers are installed. The Killer Intelligence Center shows that no adapter is connected.

Is it the hardware or the software ? I am running out of ideas.


Now I wanted to ask for help.

Thanks in advance!

Dom_1


Translated with DeepL

this is faster  ;-D

0 Kudos
1 Solution
Dom_1
Beginner
2,822 Views

Hello Albert R.,

 

I'm sorry that I'm just getting in touch now. The manufacturer just got back to me today.
I have got the card running. The explanation is as simple as it is embarrassing. Since the notebook already has an age of about 8 years. I simply forgot to update the BIOS.

Simple as embarrassing.

 

Nevertheless, thanks for the interest and the quick answers!

 

Regards,

 

Dom_1

 

PS: According to the manufacturer, this would also have been the last option. Otherwise, only a new purchase of a notebook would have helped.

View solution in original post

0 Kudos
4 Replies
Alberto_R_Intel
Moderator
2,864 Views

Dom_1, Thank you for posting in the Intel® Communities Support.


In reference to this scenario, it is important to mention that when you try to install a wireless card on a laptop, that is what we called "Wireless Integration", and the thing about that process is that there are a lot of components that come into play, like for example: board, wireless card, drivers, PCI adapters, antennas, port, all those parts need to be compatible for the proper functionality of the Wireless connection. There is also regulatory information about the "Wireless Integration" that you can verify in the following links:

https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless.html

https://www.intel.com/content/www/us/en/support/articles/000005846/network-and-i-o/wireless.html


Accroding to the information in the SSU report, the wireless driver version currently installed on your computer is 22.200.0.6, which is provided by Intel®. Just to let you know, normally, we always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform. Being a wireless integration, that option is not available.


Even though the driver is properly installed, for testing purposes, please try a clean installation of the Intel® Killer™ Performance Suite version 34.22.1163, following the instructions in the links below:

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html


We also recommend to get in contact directly with Acer Support to make sure the latest BIOS version is currently installed on your device or, if necessary, to gather the instructions on how to update it:

https://www.acer.com/us-en/support


Once you get the chance, please let us know the results.


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



0 Kudos
Alberto_R_Intel
Moderator
2,832 Views

Hello Dom_1, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


0 Kudos
Dom_1
Beginner
2,823 Views

Hello Albert R.,

 

I'm sorry that I'm just getting in touch now. The manufacturer just got back to me today.
I have got the card running. The explanation is as simple as it is embarrassing. Since the notebook already has an age of about 8 years. I simply forgot to update the BIOS.

Simple as embarrassing.

 

Nevertheless, thanks for the interest and the quick answers!

 

Regards,

 

Dom_1

 

PS: According to the manufacturer, this would also have been the last option. Otherwise, only a new purchase of a notebook would have helped.

0 Kudos
Alberto_R_Intel
Moderator
2,805 Views

Hello Dom_1, No problem at all, thank you very much for letting us know those updates.


Perfect, excellent, it is great to know that the problem got fixed after updating the BIOS and now there are no issues and the computer is working properly.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


0 Kudos
Reply