Hi there,
I am having some serious issue with the download speed on my HP laptop HP Probook 450 G4 with Intel Dual Bad Wireless- AC 8265. The download speed is really slow and its takes me several minutes to download small files like 10MB. When i download bigger files, it takes ages and really often the download fails at some point. The rate times the download is successful, the file is corrupt.
I can't even stream any videos at all. Even if i leave the video to load for a while, the streaming would have continue only for like 30 seconds of the videos and not load further.
I have updated with the latest software available on intel but the issue remain.
Grateful, if someone can help me out with this.
Link Copied
Download, run, and ATTACH (using the paperclip under the toolbar) the results of this utility:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Doc
Hello KDumu,
Thank you for posting on the Intel® communities
Regards,
Adrian M.
Intel Customer Support Technician
Dear Adrian,
Yes i am still experiencing this problem. This has been on-going for a few months.
Hello KDumu,
Thank you for your reply.
Could you please run a speed test so we can check the speed you are getting (Wireless)? and what should be the expected speed?
You might try the following:
Clean Installation of Wireless Drivers
Step 1: Get the latest system-specific driver from your computer manufacturer support. HP ProBook 450 G4 driver 21.80.2.1
Disconnect the computer form internet to avoid automatic driver installation by the operating system.
Step 2: Uninstall your Wi-Fi driver.
Step 3: Driver installation.
If the steps above do not work you might try to change some settings:
You can follow some recommended settings below:
Recommended Settings for 802.11ac Connectivity
Make sure your system is up to date so you might try to update the BIOS as well since the current version is 01.06 and the latest version is 01.32. recommended to contact HP to get the appropriate steps to update the BIOS in case you do it.
Regards,
Adrian M.
Intel Customer Support Technician
Hello KDumu,
Were you able to check the previous post?
Regards,
Adrian M.
Intel Customer Support Technician
Hello KDumu,
We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.
Regards,
Adrian M.
Intel Customer Support Technician
For more complete information about compiler optimizations, see our Optimization Notice.