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Beginner
1,679 Views

Rhombus instead of product name

I see some rhombus instead of the product name in a windows device manager:

Product name: Intel® Dual Band Wireless-AC 7260OS: Windows home x-64

 

 

I tried to find an answer, and I found that a reason can be in absent fonts :

 

https://support.microsoft.com/en-us/help/3083806/why-does-some-text-display-with-square-boxes-in-som... https://support.microsoft.com/en-us/help/3083806/why-does-some-text-display-with-square-boxes-in-som...

I can install the necessary fonts by myself, just what fonts I need if indeed the fault connected with fonts absent

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Community Manager
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Hello wadim1611,

 

 

Thank you for joining the Intel Communities.

 

 

When did the issue start happening?

 

 

Does the issue happen with the Bluetooth* driver your computer manufacturer provides on their website?

 

 

In order to help you better I would like to gather more information about the configuration you have in the computer. Please attach to this thread the .txt file the Intel® System Support Utility will generate https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Regards,

 

Fred D.
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Beginner
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1. Device unreadable name appeared right after setting it into my laptop and installing the required drivers, but I did not pay attention to it.

Now I noticed similar problems with symbols with another application and decided to try to solve it.

 

2. I decided to upgrade the wifi adapter that was provided by a manufacturer (Intel Centrino Wireless-N 1030) and changed it to a new one (Intel® Dual Band Wireless-AC 7260). Drivers were downloaded from the official website and after all, updated by the Intel® Driver & Support Assistant

Also, sometimes Bluetooth connection lost with Amazon Smart speaker with Alexa device

Requested file attached.

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Community Manager
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Hello wadim1611,

 

 

Thanks for the information you sent to me.

 

 

We only recommend using the wireless adapters that come preinstalled in the laptop. We cannot guarantee the system will be able to recognize/use another wireless adapter. This link will give you more information about wireless adapter upgrades https://www.intel.com/content/www/us/en/support/articles/000005846/network-and-i-o/wireless-networki... https://www.intel.com/content/www/us/en/support/articles/000005846/network-and-i-o/wireless-networki...

 

 

I also noticed that ASUS* validated Windows 7* and Windows 8* only for your specific laptop model. The laptop might or might not work properly with Windows 10* due to the lack of drivers.

 

 

You may try installing our generic Blueooth* driver, but I cannot guarantee that is going to fix the issue. You may download the driver from this link https://downloadcenter.intel.com/download/28009/Intel-Wireless-Bluetooth-for-Windows-10?product=7543... https://downloadcenter.intel.com/download/28009/Intel-Wireless-Bluetooth-for-Windows-10?product=7543...

 

 

If issue persists the best option would be contacting ASUS* so they can provide more advanced troubleshooting steps for this issue. This link will give you their contact information https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=ru-ru https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=ru-ru

 

 

Regards,

 

Fred D.
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