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Tarjeta inlambrica

Lvasquez
Beginner
159 Views

Buenas tardes, tengo dos trajetas  de wirles  AX200  y otra AX3000 , se instala los drivers  y  no fuciona  aparace  este mensje "Este dispositivo no funciona correctamente porque Windows no puede cargar los controladores requeridos para dicho dispositivo. (Código 31)"

Hoy  inicie windows y utilizando el validar de  drivers nuevos de intel muestra ques e actualizoÑ

Esta descarga instala los controladores del paquete Wi-Fi de Windows® 10 y Windows 11* 23.100.0 para los adaptadores inalámbricos Intel® Wi-Fi 7/Wi-Fi 6E/Wi-Fi 6 e Intel® serie 9000.
Versión:   23.100.0.4Fecha de revisión: 17 de diciembre de 2024Tamaño: 40.96 MB"
 
Pero no funciona la imalambrica
 
Por favor  me recomeindan una  solucion?
 
Mi equipo  es un  PC de escritorio  con windos 10 pro, no me permite actualizar ni la bios ni windows. funcina bien con etenert cabla
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1 Solution
ACarmona_Intel
Moderator
109 Views

Hello Lvasquez,


Thank you for posting in our communities.


Tenga en cuenta que solo puedo brindarle asistencia en inglés. He utilizado herramientas de traducción web para traducir esta respuesta, por lo que es posible que haya una traducción incorrecta.


For a possible solution, please use the  Intel® Driver & Support Assistant Assistant to get the latest drivers available for your system. or download the Intel generic Bluethooth drivers directly.


And if the issue persists, pleasce contact your  Original Equipment Manufacturer (OEM) to install the OEM Bluetooth driver or evaluate additional support to resolve the issue. Drivers provided by the OEM can contain specific customizations that impact a given device's functionality, so it is possible that using a generic driver from Intel could cause issues the OEM driver would not.


For your reference, you may also check out this link:


If you have any questions, please let me know.


Best regards,

Carmona A.

Intel Customer Support Technician


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2 Replies
ACarmona_Intel
Moderator
110 Views

Hello Lvasquez,


Thank you for posting in our communities.


Tenga en cuenta que solo puedo brindarle asistencia en inglés. He utilizado herramientas de traducción web para traducir esta respuesta, por lo que es posible que haya una traducción incorrecta.


For a possible solution, please use the  Intel® Driver & Support Assistant Assistant to get the latest drivers available for your system. or download the Intel generic Bluethooth drivers directly.


And if the issue persists, pleasce contact your  Original Equipment Manufacturer (OEM) to install the OEM Bluetooth driver or evaluate additional support to resolve the issue. Drivers provided by the OEM can contain specific customizations that impact a given device's functionality, so it is possible that using a generic driver from Intel could cause issues the OEM driver would not.


For your reference, you may also check out this link:


If you have any questions, please let me know.


Best regards,

Carmona A.

Intel Customer Support Technician


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ACarmona_Intel
Moderator
75 Views

Hello Lvasquez,


I hope you are doing well.


It seems that you will no longer need my help, as you have already marked as a solution my last post with you.


Therefore, I will now be closing our case today. If in the future you will need our assistance, please submit a new question on our community: https://community.intel.com/, as our thread will no longer be monitored.


Thank you.


Best regards,

Carmona A.

Intel Customer Support Technician


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