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Unable to update drivers with windows update

Maddie01
Beginner
1,066 Views

Recently we have noticed that intel drivers like wifi, bluetooth are not getting updated through windows update. Current wifi driver was updated in march/april and we still have drivers back from october/november.

 

There's no optional update available. Am I missing something, how can as IT admin I can bulk update these drivers for my organization?

 

Thankyou in Advance

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6 Replies
DeividA_Intel
Employee
1,039 Views

Hello Maddie01,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your wireless adapter.   


  

In order to better assist you, please provide the following:  


1. Can you update the driver manually without issues?

2. What is the brand and model name of your wireless adapter?

3. Do you get any errors when trying to install the driver from a Windows update?

4. Is this issue recent?

5. What is the operating system installed as well as the version and build?



Regards,  

Deivid A.  

Intel Customer Support Technician 


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Maddie01
Beginner
985 Views

Hi DeividA,

 

Thank you for your response. 

1. Can you update the driver manually without issues?

Yes, I have installed intel DS&A and can manually update it but unfortunately, for staff that would be extra and as admin to keep it all patched need better solution.

2. What is the brand and model name of your wireless adapter?

Intel(R) Wi-Fi 6 AX201 160MHz

3. Do you get any errors when trying to install the driver from a Windows update?

Update is not even available in windows update!

4. Is this issue recent?

I think this is an ongoing issue as current installed driver is from October/November where as intel's latest is from March

5. What is the operating system installed as well as the version and build?

Maddie01_0-1681684309425.png

 

Hope this helps, in better understanding the issue but please let me know if you have further questions.

 

Regards

 

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Maddie01
Beginner
974 Views

Thankyou but looks like this issue is happening from vendor side.

Will get back to you if have further issues.

 

 

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DeividA_Intel
Employee
948 Views

Hello Maddie01, 



Thanks for the confirmation. Since this issue is from the vendor side as you mentioned, I would like to know if you agree to close this thread. You will be able to open a new one in case you need further support.


I will be waiting for your response. 



Regards,  

Deivid A. 

Intel Customer Support Technician 


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DeividA_Intel
Employee
913 Views

Hello Maddie01, 


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
865 Views

Hello Maddie01,  


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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