Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
7496 Discussions

Use the driver assistant to upgrade the WIFI driver stuck in the upgrade document interface

Fang1028
Beginner
1,296 Views

Using the driver assistant to upgrade the WIFI driver is stuck in the upgrade document interface, and the upgrade window can only be forced to close, but the Bluetooth driver does not have this problem.

In the attachment below I provide the log of this upgrade.

0 Kudos
1 Solution
Alberto_R_Intel
Employee
1,211 Views

Hello Fang1028, Thank you very much for your response.


Perfect, excellent, it is great to know that you were able to use the tool MicrosoftProgram_Install_and_Uninstall.meta.diagcab, and now the problem with the driver getting stuck in the upgrade document interface got fixed and the computer is working properly.


Thank you also for sharing the solution as well, we are sure it will be very helpful and useful for all the peers looking at this conversation.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


View solution in original post

0 Kudos
6 Replies
Alberto_R_Intel
Employee
1,252 Views

Fang1028, Thank you for posting in the Intel® Communities Support.


We are sorry to hear about this issue and we will be more than glad to assist you with this matter.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the Intel® wireless card?

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is there any reason why you needed to upgrade the wireless driver?

Were you able to install the wireless driver before with no problems on this specific machine?

If yes, when did the issue start?

Did you make any recent hardware/software changes, besides trying to upgrade the driver, that might cause this issue?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



0 Kudos
Fang1028
Beginner
1,233 Views

Model number of Intel® Wireless Adapter: AX200

Laptop Model: Dell G3, 3590

Do you need to upgrade your wireless driver: Yes

Have you been able to install wireless drivers on this particular machine without issue before?
Yes, the driver is installed normally, but the documentation has been unable to be installed

Besides trying to upgrade the drivers, have you made any recent hardware/software changes that could be causing this issue?
Answer: no

Is the wireless network card purchased separately or installed on the computer?
Answer: installed on the computer

Which version of Windows* are you using?
Answer: 22H2

Does the problem occur at home or in a work environment?
Answer: at home


0 Kudos
Fang1028
Beginner
1,229 Views

Hello, Alberto_R_Intel, I used the tool MicrosoftProgram_Install_and_Uninstall.meta.diagcab to uninstall a Documentation Manager and then it can be installed normally

0 Kudos
Alberto_R_Intel
Employee
1,212 Views

Hello Fang1028, Thank you very much for your response.


Perfect, excellent, it is great to know that you were able to use the tool MicrosoftProgram_Install_and_Uninstall.meta.diagcab, and now the problem with the driver getting stuck in the upgrade document interface got fixed and the computer is working properly.


Thank you also for sharing the solution as well, we are sure it will be very helpful and useful for all the peers looking at this conversation.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


0 Kudos
Fang1028
Beginner
1,201 Views
0 Kudos
Alberto_R_Intel
Employee
1,183 Views

Hi Fang1028, You are very welcome.


Have a very nice day.


Regards,

Albert R.


Intel Customer Support Technician


0 Kudos
Reply