Wi-Fi 6 AX200 - 5GHz: connected, no internet access , change to 20Mhz channel width problem solved.

[midnightrain]

I am using Asus PCE-AX3000 , router modem ZTE MF286C.

AX200 driver version : WiFi_22.40.0_Driver64_Win10.

I am using the latest driver  , but 5Ghz connected it shows "no internet access". 

For 2.4Ghz no such problem.

I found that just change the Channel Width for 5Ghz from auto to 20Mhz , the problem is solved , but run at 802.11n not 802.11ac , speed just 144Mbps/144Mbps.

Anybody know what is the problem? Because I am using 802.11ac.

[AndrewG_Intel]

Hello @midnightrain

Thank you for posting on the Intel® communities.

After checking this further, this ASUS* PCE-AX3000 PCIe Wireless Network Card is actually considered a third-party device. Despite it comes with an Intel® Wi-Fi 6 AX200 chip and it may use our generic drivers, the Original Equipment Manufacturer (OEM) is Asus* and this is what we call an OEM integration (Intel sells the chip to the OEM and they design this PCIe card that includes all the electronic to convert from M.2 to PCIe, they integrate the chip in the PCIe card and provide their own antennas and maybe customized drivers. They also label it with their own brand/model).

We recommend using the drivers and software provided by ASUS*. Searching on the internet, we found this link where it seems they provide their own drivers: ASUS* PCE-AX3000 DRIVER & TOOLS. In this special case, our recommendation is to contact directly the OEM (ASUS*) of this device for the proper assistance.

For your convenience, here is the link to ASUS* Support. Scroll down on that website and under "Contact Us" you should see different channels of support.

Having said that, we will proceed to close this inquiry now. Thank you for your understanding.

Best regards,

Andrew G.

Intel Customer Support Technician