Wi-Fi connection bug with random MAC address feature (Windows 11 24H2)

[Blabla51]

Hello,

From time to time, I experience Wi-Fi connection issues with an Intel Wi-Fi 7 BE200 card.

Windows doesn't indicate that I'm not connected, even though the Wi-Fi icon appears in the taskbar and says I'm connected. I can browse the internet without too much trouble, but some web pages and applications refuse to work because of this bug. (A simple disconnection/reconnection is enough to resolve the bug, but due to its random nature, it's not very pleasant to do it every time I start Windows.)

However, the bug systematically appears when the random MAC address feature is enabled. If it is disabled, I encounter this bug less often.

Windows is up to date, as is the Wi-Fi driver.

On another PC, equipped with a Wi-Fi 6E card (Intel AX210), this bug does not occur, whether the random MAC address feature is enabled or not.

Is this a Windows bug or a bug in the BE200 Wi-Fi driver?

Sincerely,

[JedG_Intel]

Hello Blabla51,

Thank you for posting on Intel Community Forum.

It seems that you're having connectivity issues while using Intel® Wi-Fi 7 BE200. For me to address this properly, please share the information below.

1. Was this working fine before?

2. When did it start to happen?

3. Have you installed any recent software or hardware in your system?

4. Are you able to reproduce the same issue while on hardwired connection?

5. Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

Please also generate SSU report if possible for me to check your system components and configuration.

I look forward for your response.

Best regards,

Jed G.

Intel Customer Support Technician

[Blabla51]

Hello,

Thank you for your reply.

1) Overall, it works in 90% of cases as long as the random MAC address feature isn't enabled. As soon as it is enabled, I can no longer connect.

2) Since the Windows 11 24H2 update

3) No, nothing special, except for Windows updates and the Wi-Fi and Bluetooth drivers

4) No, no connection problems with wired connections

5) The original adapter has been changed; it was originally an Intel Wi-Fi 6 AX200 adapter.

Two SSU reports will be attached, one without the random MAC address feature enabled and one with it.

Cordially.

[Blabla51]

Hello,

I was able to reproduce the connection bug without the random MAC address feature enabled.

Attached is the SSU report and the screenshot showing that the Settings app indicates that I'm not connected, even though the taskbar indicates the opposite; the icon does indeed indicate a connection.

Cordially

[3Fees]

I noticed your ssu has french and english in it. Are you using station drivers from France instead regular Intel drivers from Intel website ? On my ssu the driver is from Intel directly and in all english.

Cheers

3Fees

[Blabla51]

Hello,

Are you going to have me do them in English only ?

Cordially

[JedG_Intel]

Hi Blabla51,

Thank you for sharing all this information.

Upon reviewing the details you provided, it was mentioned that the original adapter has been replaced. Please be advised that prior to installing or replacing the Intel® Wireless Adapter in a system, it is essential to contact the system manufacturer to confirm whether the Intel® Wireless Adapter you intend to install is approved for use in your system and country.

The issue you are experiencing may be related to compatibility concerns. I strongly recommend reaching out to the Original Equipment Manufacturer (OEM) for their guidance or disposition regarding the integration that has been performed.

You may check out this article for more information: Regulatory Information Regarding Wireless Hardware Installation or Upgrade

If you have any questions or concerns, please let me know.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hi Blabla51,

I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Jed G.

Intel Customer Support Technician

[JedG_Intel]

Hello Blabla51,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Jed G.

Intel Customer Support Technician