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Wifi 6 AX200 160mhz keeps dropping speed to 0 temporarily.

Andys312
Beginner
739 Views

Hello,

 

I had the above adapter installed recently and it is causing a lot of issues so far.

 

I have tried:
1. uninstalling the driver and reinstalling it

2. I have ran the windows 11 troubleshooter

3. changing wifi to a private network and unchecking the box that allows Windows to turn off the device

 

 

The issue occurs across the board of all games, videos, and online work. On the Event viewer I am noticing three consistent errors related to this device

Error 5005 - Intel(R) Wi-Fi 6 AX200 160MHz : Has encountered an internal error and has failed.

Error 5002 -Intel(R) Wi-Fi 6 AX200 160MHz : Has determined that the network adapter is not functioning properly.

Error 5007 -5007 - TX/CMD timeout (TfdQueue hanged)

 

All errors are from source Netwtw10 and the errors occur frequently in the events viewer

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5 Replies
IsaacQ_Intel
Employee
706 Views

Hello Andys312

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

 

In order to have a better understanding of your issue, please provide me with the following:

 

1.      What is the symptom of the issue?

2.      Are you having issues on WiFi or Bluetooth or both?

3.      When did it start to happen?

4.      Do you remember if this issue happened after a new OS update or Wireless driver update?

5.      Have tried a roll back to a previous driver version for testing?

6.      What steps do you take to reproduce your issue?

7.      Were you able to have wireless connection in a normal/expected performance before?

8.      Have you installed any recent software or hardware in your system?

9.      Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?

10.  Is this a laptop or desktop system?

11.  Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

12.  Is this issue happening at home, office environment or both?

13.  Have you checked if this issue happens on different networks?

14.  Are you able to reproduce the same issue while on hardwired connection?

15.  Have you rebooted your access point, router, modem?

16.  Have you modified any WiFi adapter settings before issue appears?


SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.


This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.


Once we've obtained this information, we will promptly review it and provide you with the necessary troubleshooting steps.


Best regards,

Isaac Q. 

Intel Customer Support Technician


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Andys312
Beginner
696 Views

Hello Isaac,

 

1.      What is the symptom of the issue?

2.      Are you having issues on WiFi or Bluetooth or both?

         Both mainly use pc for videogames and as I do not have a speaker I use one monitor for games and other for youtube which is casting to a google nest. 

3.      When did it start to happen?

           This was as I installed the device and updated to windows 11.

4.      Do you remember if this issue happened after a new OS update or Wireless driver update?

         Yep after I installed windows 11 

5.      Have tried a roll back to a previous driver version for testing?

         It would not give me the option to rollback

6.      What steps do you take to reproduce your issue?

             Casting from one mointor (chrome tab) and using another mointor for gaming over wifi (I only use nvidia geforce now and steam)

7.      Were you able to have wireless connection in a normal/expected performance before?

          Yes I also notcied today that if I do not cast on one wifi works perfectly I may have to test this out/

8.      Have you installed any recent software or hardware in your system?

         Just the windows 11 OS from windows 10

9.      Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?

         N/A as its not new

10.  Is this a laptop or desktop system?

         Desktop

11.  Is this the original adapter that came pre-installed in your system, or have you changed/installed a new adapter recently?

         changed/installed a new adapter

12.  Is this issue happening at home, office environment or both?

         Home

13.  Have you checked if this issue happens on different networks?

        Yes I tried with my phones hotspot but that was overall just slow

14.  Are you able to reproduce the same issue while on hardwired connection?

        Cant get ethernet port due to location of desktop

15.  Have you rebooted your access point, router, modem?

         Yes. Uninstalled/reinstalled. Ran windows 11 troubleshooter

16.  Have you modified any WiFi adapter settings before issue appears?

         No chages to wifi

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IsaacQ_Intel
Employee
686 Views

Hello Andys312,


Thank you for your prompt response.


We are interested in knowing whether you have made any changes to the wireless adapter in your current system, as this pertains to an integration. Could you please provide details about the previous wireless adapter you were using? Additionally, it would be helpful to know whether you are using a laptop or a desktop for your setup.


Also, please provide us with the SSU report:


SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.


 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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Andys312
Beginner
679 Views

The last adapter was completely removed and I do not have much information about that device. As far as I am aware no changes were made to the current device as I had a third party install it (local computer shop). As far as I am aware they do follow the guides presented to them when installing this hardware.

 

Please see the attached file you requested also.

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IsaacQ_Intel
Employee
672 Views

Hello Andys312,


Thank you for your reply.


Since you replaced the original Wireless card of your computer, we must let you know that this is considered an integration.


Intel® Wireless Adapter usage is regulated by country-specific laws, with certification requirements varying by location. Some countries mandate certification of the adapter with the intended antenna or at the full system level. For instance, in the US, rules like 15.203, 15.247, and 15.407 apply.


Installation in one system doesn't guarantee compatibility in others. Check with your system manufacturer for approval and follow their guidelines. If they lack approvals, you may need to seek them independently, as unauthorized installations could be illegal.


For more information check this article:


Regulatory Information Regarding Wireless Hardware Installation or Upgrade


 In this case, our suggestion is to contact your Motherboard manufacturer's support:

Asus Rog Support.

As this discussion pertains to matters within Asus's jurisdiction, we will be concluding this thread. If you require further information, kindly initiate a new inquiry, as this particular discussion will no longer be actively monitored. 

 

Best regards,

Isaac Q. 

Intel Customer Support Technician


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