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Wifi 6 AX200 disconnecting

smnth
Beginner
1,402 Views

My wifi keeps on disconnecting and on occasions that it connects to the internet, it is super slow. 

 

PC specs:

PC: BeeLink Ser6 Pro

OS: Win11

CPU: AMD Ryzen 7 6800H

GPU: Radeon 680M

RAM: 32GB

Motherboard: AMD Promontory

 

 

 

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3 Replies
Jocelyn_Intel
Employee
1,345 Views

Hello, @smnth

 

Thank you for posting on the Intel® communities. I will gladly assist you here. 

 

Please, answer these questions to have a better perspective of this issue: 

 

  1. Is the Intel AX200 the pre-installed wi-fi card in your mini PC or is it an integration (upgrade/ not the original card in the mini PC)? 
  2. Are you using any test or tool to determine whether the connection is slow? If so, please provide us with the name of the test. 
  3. Perform a Clean Installation of Wireless Drivers, using the latest wireless driver

Note #1: Make sure to check you have all the Windows updates before doing the driver installation. Also, make sure to do this step disconnected from the internet (wi-fi or wired connection) since Microsoft updates drivers automatically and prevents doing the clean installation successfully.   

Note #2: Since you have a third-party mini PC, we recommend checking with your System Manufacturer and use the driver software provided by them to avoid potential installation incompatibilities. Intel supplies generic versions of Graphics Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the graphics driver software or software packaging. 

  1. Make sure you have the recommended settings for the wireless standard: Recommended Settings for 802.11ax Connectivity
  2. Update BIOS to the latest version. To check how to perform the BIOS update, please contact the Original Equipment Manufacturer
  3. Try connecting to another network if available, and test if the issue persists. 
  4. Try connecting to another Access Point (AP) or router, and test if the issue persists. 
  5. Make sure the router or Access Point (AP) is well configured. We recommend contacting your Internet Service Provider (ISP) to ensure this. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,319 Views

Hello, @smnth

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
1,287 Views

Hello, @smnth

 

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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