Wifi 6 ax1650 slow 5ghz

[Omar4]

I have an issue with the 5ghz wifi connection, using msi GE75 laptop with intel wifi 6 ax1650i, when connecting with 5ghz speed wont go over 50 and with 2.4 ghz it can reach 65 to 70, i tried everything from upgrading the driver to clean install and cant seem to fix the issue

[IsaacQ_Intel]

Hello Omar4

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.      Can you provide more details about your network setup, including the router or access point you're using for the 5GHz connection?

2.      Have you tested the 5GHz connection with other devices to see if the issue is specific to the laptop?

3.      What is the distance between your laptop and the router/access point when you experience the slow 5GHz speed?

4.      Are there any physical obstructions or interference sources (e.g., walls, electronic devices) between your laptop and the router?

5.      Have you checked if there are any firmware updates available for your MSI laptop's Wi-Fi card or for the router/access point?

6.      Can you confirm if the issue is consistent across different Wi-Fi networks, or is it isolated to your home network?

7.      Are there any error messages or specific error codes that appear when you attempt to connect to the 5GHz network?

8.      Have you tried changing the channel or frequency band on your router for the 5GHz network to see if it improves the speed?

9.      Could you provide information about the signal strength and quality of the 5GHz network when connected to it (e.g., signal bars, dBm values)?

10.  Have you recently made any changes to your laptop's settings or installed any software that might be affecting the Wi-Fi performance?

11.  Are there any other devices connected to the 5GHz network that might be using significant bandwidth at the same time?

12.  Could you test the laptop's 5GHz Wi-Fi performance in a different physical location to rule out any environment-specific issues?

13.  Can you share the specific make and model of your router/access point to check if there are known compatibility issues with your Wi-Fi card?

14.  Have you tried a different 5GHz network, if available, to see if the problem persists?

SSU: Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Omar4]

hi Team

Please find below inputs:

1.      Can you provide more details about your network setup, including the router or access point you're using for the 5GHz connection? i have ZTE F670L fiber optics Router dual band

2.      Have you tested the 5GHz connection with other devices to see if the issue is specific to the laptop?

I have tested on another laptop and it gets the full 70MBPS and on my android phone as well i get full speed

3.      What is the distance between your laptop and the router/access point when you experience the slow 5GHz speed?

The router is in the same room, no obstacles

4.      Are there any physical obstructions or interference sources (e.g., walls, electronic devices) between your laptop and the router?

No Interference, I get full speed on other devices except for my MSI GE75 10SF laptop

5.      Have you checked if there are any firmware updates available for your MSI laptop's Wi-Fi card or for the router/access point?

Router is updated with the latest firmware, for the wificard in my laptop i have preformed the latest update but didnt fix the issue, when i raised the issue to MIS support team they suggested to keep the driver version on their MSI Website but still didnt fix the issue.

6.      Can you confirm if the issue is consistent across different Wi-Fi networks, or is it isolated to your home network?

Cant test other networks as no one i know has WIFI seed over 30 MBPS

7.      Are there any error messages or specific error codes that appear when you attempt to connect to the 5GHz network?

No error  messages

8.      Have you tried changing the channel or frequency band on your router for the 5GHz network to see if it improves the speed?

Tried but please let me know what are the best settings to be applied.

9.      Could you provide information about the signal strength and quality of the 5GHz network when connected to it (e.g., signal bars, dBm values)? Full Bars

10.  Have you recently made any changes to your laptop's settings or installed any software that might be affecting the Wi-Fi performance?

No Changes, i just moved houses and this is a new Internet connection with a new Router, works full speed with all other devices despite by Laptop

11.  Are there any other devices connected to the 5GHz network that might be using significant bandwidth at the same time?

No, all the testing was done with other devices disconnected

12.  Could you test the laptop's 5GHz Wi-Fi performance in a different physical location to rule out any environment-specific issues?

Dont understand this question

13.  Can you share the specific make and model of your router/access point to check if there are known compatibility issues with your Wi-Fi card?

Router is Fiber optics ZTE F670L

14.  Have you tried a different 5GHz network, if available, to see if the problem persists?

Can as i dont know anyone with Wifi Speed over 30MBPS

Attached the system info Text

[IsaacQ_Intel]

Hello Omar4

Thank you for your reply.

Based on the SSU report, we noticed that you currently have the latest driver from the OEM 21.60.0.5, It’s worth mentioning that Intel® provides generic versions of software and drivers. When talking about laptops, the computer manufacturer (OEM) may have altered the features, incorporated customizations, or made other changes. 

For this reason, we recommend the installation of the drivers provided by the manufacturer to avoid any potential impact caused by loading non-customized drivers.

In this case, we suggest a clean install of Killer Performance Suite: 34.23.7168, this probably will help to update the driver and enhance the performance of the wireless card.

Also, if the issue persists try a clean install of the latest driver 22.250.0.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[Omar4]

hi ISaac

none of the provided solutions worked.

any other suggestions please ?

[IsaacQ_Intel]

Dear Omar4,

Thank you for your prompt response.

We sincerely regret to learn that the issue persists. In light of this, I will promptly conduct an internal investigation to delve deeper into the matter. I will then return to you shortly with a comprehensive update.

Warm regards,

Isaac Q.

Intel Customer Support Technician

[Omar4]

hi Isaac

Thank you very much, will await your update.

[IsaacQ_Intel]

Dear Omar4,

I greatly appreciate your swift response.

In order to advance our investigation, we kindly request that you consider uninstalling the Killer Center app to determine whether it leads to any performance improvements.

Can we check if the performance improves by uninstalling the Killer Center app?

Warm regards,

Isaac Q.

Intel Customer Support Technician

[Omar4]

hi Isaac

Apologies for the late response as i had to travel for work.

I dont have killer center app installed.

[IsaacQ_Intel]

Dear Omar4,

We appreciate your prompt response.

Upon reviewing the situation and consulting with our specialized team, it appears that this particular issue may fall under the purview of the laptop's OEM, in this case, MSI. Our comprehensive troubleshooting, including a clean driver installation and utilization of the Killer Performance Suite, yielded no positive results. Therefore, it is advisable to engage MSI's support for a more specialized assessment of the problem.

In addition to this, there are a few steps you can take independently to potentially resolve the issue:

Reinstall the Wi-Fi Card Driver:

·      Open the Device Manager.

·      Locate "Killer(R) Wi-Fi 6 AX1650i" under Network Adapters.

·      Right-click on it and select "Uninstall device."

·      Download the latest driver from MSI's official website and install it.

Disable Power-saving Features for the Wi-Fi Card:

·      Right-click on "Killer(R) Wi-Fi 6 AX1650i" and choose "Properties."

·      Go to the "Power Management" tab and uncheck "Allow the computer to turn off this device to save power."

Regarding question 12:

·      To address question 12, consider taking your laptop to a friend's house or a public location with a different 5GHz-compatible Wi-Fi network.

This can help determine if the issue is specific to your home network.

Furthermore, if the issue persists, you may want to explore factors related to your router:

·      Ensure that your ZTE F670L router is running the latest firmware version. You can visit the ZTE website or contact your internet service provider to check for available firmware updates. Keeping your router's firmware up to date can enhance compatibility and performance.

·      Disable any Quality of Service (QoS) settings on your router that may be prioritizing other devices over your laptop.

Regrettably, these latter options are beyond our immediate scope of support. In light of this, we strongly recommend reaching out to MSI's customer support team and providing them with a detailed account of the steps you've taken to address the issue, as it may be related to their system.

Given that this thread pertains to MSI-specific concerns, we will be closing it. If you require further assistance or have additional inquiries, please feel free to submit a new question, as this thread will no longer be actively monitored.

Warm regards,

Isaac Q.

Intel Customer Support Technician