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Wifi card is automatically disabled

Ricardo_Z
Beginner
545 Views

I have a lenovo thinkpad x1 carbon laptop with windows 10, with Intel(R) Dual Band Wireless-AC 7265 wifi card. Every time it connects to the internet it works fine for a moment, then it automatically disables itself I can't resume the connection, I have to restart the computer to be able to connect.

Can you help me please?

I have upgraded to the latest wifi driver.

 

Regards

 

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3 Replies
DeividA_Intel
Employee
521 Views

Hello Ricardo_Z,  



Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Dual Band Wireless-AC 7265.

 

In order to better assist you, please provide the following:  


1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

2. Is the Bluetooth working?   

3. Is this issue recent? If so, when did it start? 

4. What is the Windows 10 version and build?

5. What is the BIOS version?

6. Do you see an error in teh device manager when the card is disabled?


Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
493 Views

Hello Ricardo_Z,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   



Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
460 Views

Hello Ricardo_Z,  


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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