Windows 11 Mobile Hotspot

[Cretch]

I'm attempting to use the Mobile Hotspot function in Windows 11. I'd like to use my ethernet connection to broadcast a wireless network to my other devices. Unfortunately its not working. My devices can see the wireless network that is created, but there's no internet connection when I connect. I have tried uninstalling/reinstalling the Wireless Adapter drivers. And making sure all my other programs/OS/drivers are up to date.

Here are my specs:

Device name AlienCretch
Processor Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz 3.00 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 75260F52-12EF-4223-BFA0-5889FE183C3E
Product ID 00325-81531-06215-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Home
Version 21H2
Installed on ‎1/‎3/‎2022
OS build 22000.527
Experience Windows Feature Experience Pack 1000.22000.527.0

and my Network Adapter is: 

Killer(R) Wi-Fi 6 AX1650x 160MHz Wireless Network Adapter (200NGW)

When I run "netsh wlan show drivers" in a CMD prompt I get the following:

Interface name: Wi-Fi

Driver : Killer(R) Wi-Fi 6 AX1650x 160MHz Wireless Network Adapter (200NGW)
Vendor : Intel Corporation
Provider : Intel
Date : 1/2/2022
Version : 22.110.1.1
INF file : oem66.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac 802.11ax
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : No
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
WPA3-Personal CCMP
Vendor defined Vendor defined
WPA3-Enterprise 192 BitsGCMP-256
OWE CCMP
IHV service present : Yes
IHV adapter OUI : [00 00 00], type: [00]
IHV extensibility DLL path: C:\WINDOWS\system32\IntelIHVRouter08.dll
IHV UI extensibility ClSID: {00000000-0000-0000-0000-000000000000}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}
Wireless Display Supported: Yes (Graphics Driver: Yes, Wi-Fi Driver: Yes)

Hosted network says its not supported, but I'm wondering if this can be amended? I tried searching previous forum posts but they were all very old and on different versions of Windows. Also if there's any other information that would be valuable to share please let me know!

Thank you

[Steven_Intel]

Hello Cretch,

Thank you for posting on the Intel® communities.

We appreciate the information provided, as well as the steps performed already. In order to better assist you, please provide the following information:

- Were you able to use the mobile hotspot function before? If that is the case, was there any change before it stopped working?

- Was the wireless adapter preinstalled or is it an integration?

- Are you able to connect to other networks successfully?

As well, please download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 

Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  

Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save".  

Regards,

Steven G.

Intel Customer Support Technician.

[Cretch]

Thank you for the response!

- I was able to use the Mobile Hotspot to give a connection to my phone. I tried connecting a second device and it didn't work. So in the settings I changed the broadcast from automatic to manual 2.4GHz (it was automatically broadcasting in 5GHz). When that didn't work I reverted the setting back to automatic and then Mobile Hotspot stopped working entirely. I also ran through all the troubleshooting steps I could find.

- The wireless adapter came installed in the laptop (I'm assuming that's what you're asking.)

- I can use the wireless adapter to connect to other networks, yes

I've attached my scan.

Thanks again for helping me!

[Steven_Intel]

Hello Cretch,

Thank you for your response.

We are currently working on this issue, and as soon as I have an update, I will let you know. 

In the meantime, please try the latest drivers recommended by Dell (3.1121.115) https://www.dell.com/support/home/en-ae/product-support/product/alienware-17-area51m-laptop/drivers

Please let me know if the issue persists.

Regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Hello Cretch,

We would like to know if you were able to test the driver version 3.1121.115 recommended by Dell (https://www.dell.com/support/home/en-ae/product-support/product/alienware-17-area51m-laptop/drivers).

I look forward to hearing from you.

Regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.

[Cretch]

Sorry I traveled out of town for 2 weeks! I'll open a new thread.