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Windows 8.1 Ethernet Dropping

WSong3
Beginner
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Hello there,

I have recently bought the desktop HP ENVY 750-079NA. The system is Windows 8.1 (64 bit). The problem is that the Ethernet randomly drops out about ten times a day. Also, the Ethernet is re-connected quickly after each internet dropping. I have checked the network adapter and it shows that the adapter is up-to-date. The network adapter is Intel (R) Dual Band Wireless-AC 7260. I also tried a lot of possible methods for solving the Ethernet dropping but they do not work.

So, I do really appreciate if anyone could help me in figuring out this problem.

Many thanks.

Brian

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2 Replies
st4
New Contributor III
657 Views

Hi briansong1983,

I wil forward your inquiry to wireless support.

thanks,

wb

 

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jbenavides
Honored Contributor II
657 Views

Hello briansong1983,

As we understand, you WiFi connection is dropping randomly. Please consider the following actions that may help in this case:

- Apply the configuration indicated in the following document: http://www.intel.com/support/wireless/sb/CS-030709.htm Wireless Networking — What are the Recommended Settings for 802.11n Connectivity?

- Contact the http://www.intel.com/support/oems.htm Computer Manufacturer Support and obtain their most recent drivers. Intel recommends using OEM drivers whenever possible, as they may include customizations required by your PC.

- As second option, try the https://downloadcenter.intel.com/download/25511/Intel-PROSet-Wireless-Software-for-Windows-8-1- Intel® PROSet/Wireless Software for Windows 8.1*, version 18.21.0.

- Check with the manufacturer of you Wireless Access Point and make sure you are using the most recent firmware for it.

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