Wireless
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Wireless 9260 AC 160mghz

Vinc
Beginner
517 Views
Bonjour après une mise à jour Windows mon wifi ne fonctionne plus j ai beau mettre le pilote a jour mais dans le gestionnaire de taches il m indique qu il y’a un soucis que le périphérique n as pas pu démarré ma carte mère a 1 ans et c est intégrée donc je doute que se soit hs j ai essayé de virai le pilote et matériel et réinstallé mais rien y fais une solution????
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AndrewG_Intel
Employee
497 Views

Hello @Vinc

Thank you for posting on the Intel® communities.

Veuillez noter que je ne peux vous soutenir qu’en anglais. J’ai utilisé un outil de traduction Web pour traduire cette réponse, par conséquent, il peut y avoir des traductions inexactes.

 

In order to understand better the behavior and the environment, please provide us with the following details:

1- We understand that the issue started after a Windows Update. Was it a Windows wireless driver update, a security update, or a cumulative/regular update? Do you have the Update KB number?

2- When you said "wifi does not work", what is the exact problem? For instance:

  • Is it having drop connections, is it unable to connect to networks at all, does the wireless button/functionality disappear from Windows settings, etc?

3- We understand that there is a message on Device Manager. Could you please let us know if you also see an "Error code" and provide more details? You may also share a screenshot from Device Manager.

4- Are you having issues with Wifi only or with Bluetooth too (both)?

 

5- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

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AndrewG_Intel
Employee
469 Views

Hello Vinc

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Employee
447 Views

Hello Vinc

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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