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Wireless-AC 3165 Connects to secure wifi but 'Not Connected' to unsecured Wi-Fi.

NashvilleTom
Beginner
264 Views

Dell laptop running Windows 10 with Intel Dual Band wireless-AC 3165.  I can connect to home secured wifi and successfully connected to other secured wifi spots.  I can't connect to unsecured public wifi spots.  Just tells me Not Connected when I 'Connect.'  I tried disabling the wireless-AC 3165 device and re-enabling it.  I also checked driver version and I am running latest version.  Seem to have some success connecting to a secured wifi and then immediately trying to connect to an unsecured site.  Need to be able to connect first time to unsecured sites.

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4 Replies
DeividA_Intel
Moderator
237 Views

Hello NashvilleTom,  

  


Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Dual Band Wireless-AC 3165.

  

In order to better assist you, please provide the following:  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

3. Do you get any error or message when you try to connect to an unsecured Wi-Fi?

4. Do you see any errors or yellow marks at the device manager under your wireless adapter?

5. Were you able to connect to an unsecured Wi-Fi before? If so, when did the issue start?



Regards,  

Deivid A. 

Intel Customer Support Technician 



NashvilleTom
Beginner
223 Views

Thanks DeividA.  Prior to receiving your request for more information, I uninstalled the device and re-installed it.  Works as originally installed.  I don't know what caused the situation.  But, appreciate the response.  I consider this closed.

DeividA_Intel
Moderator
231 Views

Hello NashvilleTom,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  



DeividA_Intel
Moderator
208 Views

Hello NashvilleTom, 



I am glad to know that know your computer is working as originally. I will proceed to close this thread, however, bear in mind that you can open a new thread in case you need further support.



Regards,  

Deivid A. 

Intel Customer Support Technician 


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