Asus UX330UA Zenbook
Windows 10 (just reset so it's at 1803)
My bluetooth just disappeared randomly, but I am still able to connect to wireless networks. Bluetooth is now not showing up in Device Manager.
I have troubleshooted this by :
- Installing the latest bluetooth and network card drivers from the intel website.
- Resetting the PC to Factory, THEN installing the latest wireless drivers without connecting to the internet in case there was some driver being auto installed that caused conflicts.
- Ordering a new AC 8260 card from Amazon and installing it but with no change to symptoms.
- Restarting Bluetooth services in Services.msc
Thanks for any assistance
Hi thanks for the information! I've just tried a clean install on both the Asus and Intel drivers but with no changes unfortunately.
I purchased my laptop in March of 2017 and the issue started in September of 2018. I haven't changed anything hardware wise and just haven't ever installed any software that is related to wireless or drivers, I just went to use it one day and it was no longer an option in the Action Center. It's not any different whether i'm home or at work. The bluetooth icon shows up for a split second when I click the action center but goes away immediately. It's not showing up in the device manager either. I'm at a loss here.
Bizzaro, We are sorry to hear the issue persists.
We can try the following steps now:
-Go to the search Windows search bar
-Click Yes at the pop-up window to allow this app to make changes
-Locate the Bluetooth Support Service and click on
-Click Restart at the left top corner
Just to confirm, did you check with ASUS to verify if there might be a BIOS update that includes Bluetooth fixes? We have reports from some users stating that the Bluetooth problem got fixed by doing a BIOS update:
Intel Customer Support Technician
Under Contract to Intel Corporation
I know this says AC7265, i've replaced my 8260 again with a card that I found on the Asus supplier website as being for this exact model but as you can see, with no change in results.