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idata
Community Manager
1,418 Views

Wireless AC 8260

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Lately, My NUC 6i5SYH will not connect to my router. Has been for a year now. Different drivers do not help. How can you tell if the AC 8260 is working correctly, and can it be replaced.

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idata
Community Manager
236 Views

Hello bobfee,

 

 

There are different things that may cause connectivity issues, here are few items for your consideration:

 

 

- Make sure you are using the latest https://downloadcenter.intel.com/product/86068/Intel-Dual-Band-Wireless-AC-8260 Intel® PROSet/Wireless Software and Drivers for Windows [19.60] for your Operating System.

 

- Apply the configuration mentioned in the following advisory: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005544.html Recommended Settings for 802.11n Connectivity.

 

- Check if the computer can connect to other wireless networks.

 

 

For further assistance, please let us know the following information:

 

 

- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility, run the tool and use it to create a report with all sections, once the report is created, click on the "Next" button. In the following screen, save the report to a file. Then use the Advanced editor options of the communities to add the resulting file to your post as an attachment.

 

- Access point model and firmware version.

 

- Was this working fine before?

 

- Are you able to see or connect to other networks?

 

 

Regards,

 

Jonathan B.

View solution in original post

3 Replies
idata
Community Manager
237 Views

Hello bobfee,

 

 

There are different things that may cause connectivity issues, here are few items for your consideration:

 

 

- Make sure you are using the latest https://downloadcenter.intel.com/product/86068/Intel-Dual-Band-Wireless-AC-8260 Intel® PROSet/Wireless Software and Drivers for Windows [19.60] for your Operating System.

 

- Apply the configuration mentioned in the following advisory: http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005544.html Recommended Settings for 802.11n Connectivity.

 

- Check if the computer can connect to other wireless networks.

 

 

For further assistance, please let us know the following information:

 

 

- https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility, run the tool and use it to create a report with all sections, once the report is created, click on the "Next" button. In the following screen, save the report to a file. Then use the Advanced editor options of the communities to add the resulting file to your post as an attachment.

 

- Access point model and firmware version.

 

- Was this working fine before?

 

- Are you able to see or connect to other networks?

 

 

Regards,

 

Jonathan B.

View solution in original post

idata
Community Manager
236 Views

Sigh (feeling rather dumb) - it turns out that after resetting my router all was good again.

Thanks for your help Jonathon.

idata
Community Manager
236 Views

Hello bobfee,

 

 

I am glad to know the issue has been resolved. I guess power cycling is always an option and this may be a good reference for other users as well.

 

Feel free to contact us if you have any other questions.

 

 

Regards,

 

Jonathan B.
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