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SHsie9
Beginner
1,610 Views

Wireless headset mic input stops working after a few minutes

I've just upgraded my motherboard to Gigabyte Auros Pro Wifi with Intel CNVi wireless chip. I started to have issue where a connected bluetooth headset will lose audio input after a few minutes. Audio output still works, just the input stop working, selecting a different input in windows sound setting then switch back does not resolve the problem, the only method that will fix this is turn bluetooth off and on, or turn the headset off and on.

 

This issue happens on more than one bluetooth headset, tested with Bose QC35 and Plantronics Voyager Legend. Tested with both driver provided by Gigabyte as well as Windows Update.

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11 Replies
Amy_C_Intel1
Employee
88 Views

Hello SHsie9, Thank you for posting on the Intel® Communities. Is this an integration? Let us know the full model of your computer and the Intel® Wireless Adapter. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
SHsie9
Beginner
88 Views

I'm an end user in this case, if this is the wrong place for my question, I apologize and would appreciate if you could point me to the appropriate channel.

 

The motherboard this wireless chip is on is the Gigabyte Auros Pro WiFi Ver. 1.00. On all of Gigabyte's documentation I wasn't able to find any model number for the chip other than "Intel CNVi" chipset.

 

thanks.

Amy_C_Intel1
Employee
88 Views

SHsie9, Please, confirm which of the models is your computer. I googled that model and the are several models: https://www.google.com/search?q=Gigabyte+Auros+Pro+WiFi+Ver.+1.00.&rlz=1C1GCEU_enCR822CR822&oq=Gigab... Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
88 Views

If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
88 Views

If you have more questions, please let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
SHsie9
Beginner
88 Views

https://www.aorus.com/Z390-I-AORUS-PRO-WIFI-rev-10

 

this is the model, sorry for the late reply, was out of the country.

Amy_C_Intel1
Employee
88 Views

Thank you for confirming that. Can you please provide your https://downloadcenter.intel.com/search?keyword=ssu report? Amy C Intel Customer Support Technician Under Contract to Intel Corporation
SHsie9
Beginner
88 Views

Is this correct?​

Amy_C_Intel1
Employee
88 Views

Yes, that is the correct report. You have an Intel® Wireless-AC 9560 adapter. Please, try this driver https://downloadcenter.intel.com/download/28503/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Use this method for the installation: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
88 Views

If you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
88 Views

I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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