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BBoue
Beginner
2,186 Views

Wireless n1000 on windows 8.1 BSOD on PPPOE

Hi

I have HP pavilion and it has intel centrino wireless-n 1000 with windows 8.1

I have the latest drivers installed with NETwsw00 version 15.9.0.4

After I connect to PPPOE I get BSOD Kernel_Mode_Trap

031314-23546-01.dmp13/03/14 12:24:19 PMUNEXPECTED_KERNEL_MODE_TRAP0x0000007f00000000`00000008fffff802`03935e70fffff802`0391fef0fffff800`1829f069Netwsw00.sysNetwsw00.sys+2a069Intel® Wireless WiFi Link DriverIntel® Wireless WiFi Link AdapterIntel Corporation15.9.0.4x64ntoskrnl.exe+153fa0C:\WINDOWS\Minidump\031314-23546-01.dmp4159600280 50413/03/14 12:25:21 PM

Here is the .dmp file:

https://onedrive.live.com/redir?resid=86D63638ED3FBD5%21256 https://onedrive.live.com/redir?resid=86D63638ED3FBD5%21256

Can anyone help?

Regards

Bob

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5 Replies
Jose_H_Intel1
Employee
196 Views

I do understand the inconvenience of encountering this type of issue and I have some questions about it.

I see the above driver file version; however, would you please verify the driver version shown in Device Manager?

Can you provide a description of your network environment, like a network map?

Did you test this connection using a different system?

BBoue
Beginner
196 Views

As for the network environment, it is a typical home set-up.

I only had the BSOD problem after the windows 8.1 update. On windows 8 it was fine.

Jose_H_Intel1
Employee
196 Views

Is this wireless driver version the same you used in Windows* 8? Did you test with an older version?

BBoue
Beginner
196 Views

No, this is the latest driver for 8.1 I downloaded from intel website.

The problem was on going since I updated to windows 8.1 last year. I tried several drivers that came out since then.

I also tried deleting it and using the old driver that shipped with MS windows. Same problem.

Jose_H_Intel1
Employee
196 Views

Let me investigate further. Please stand by.

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