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Beginner
1,060 Views

Wireless on Inspiron 17 (7737) not working properly

Wireless on Inspiron 17 (7737) on Windows 8.1. When I boot with laptop plugged into wall, wireless works. If I reboot (even if plugged in), close top (suspend) or boot without power, my wifi (N-7260) will not even show up in device manager. I've tried updating drivers but nothing works. Any help would be appreciated.

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2 Replies
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Honored Contributor II
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Hello Johnba,

Was this wireless card the the original one that came installed when you bought your laptop?

Has it worked before ?

If it came already installed, where did you install the drivers from?

Please, check this link below as it may help you to resolve connectivity issues:

http://www.intel.com/support/wireless/sb/CS-030709.htm?wapkw=wifi+recommended+settings Wireless Networking — What are the Recommended Settings for 802.11n Connectivity?

http://www.intel.com/support/wireless/wlan/sb/CS-034658.htm Intel® Wi-Fi Products — Quick Checks That Might Improve or Fix Connection Issues

You can also do the following:

a. Press Windows key +X and select Device Manager.

b. Right-click the device and click Properties.

c. On the General tab of the device Properties dialog box.

d. Check the status of the device and let us know.

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Beginner
7 Views

It is the original card.

Yes, it has worked before, without issues. As of late, it's been trouble.

I used the Intel driver update utility to get the latest driver. I did get one from Dell but that didn't work either.

It's not really a connectivity issue, it's a detection issue. The wifi card will not be detected by the computer if I reboot it, or if I do not have the power plugged into the wall. If I'm cold booting it with it plugged in, it works fine.

Since I rebooted, nothing is showing in Device Manager.

If I cold boot (with power plugged in), it will show up in Device Manager and work fine.

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