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X1 Carbon with 8265 just stopped connecting to wifi and doesnt see 5g

AdrianWZ
Beginner
273 Views

updated drivers using intel utility.  No software or other drivers installed in the past couple weeks.  problem started this morning. I tried disabling the WAN ports in device settings - didnt help.  no other network or router changes

 

any help would be greatly appreciated.    

windows 10 

Network adapter Wi-Fi driver information:
Description . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 8265
Manufacturer . . . . . . . . . : Intel Corporation
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 20.70.3.3
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netwtw06.inf
Inf File Date . . . . . . . . . : Saturday, December 7, 2019 9:07:47 AM
Section Name . . . . . . . . . : Install_MPCIEX_MidSARM2_8265_AC_2x2_HMC_WINT_64_AC
Hardware ID . . . . . . . . . . : pci\ven_8086&dev_24fd&subsys_11308086
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9

 

Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 2e2720ac-f3a3-4366-9459-68c68b62fdad
Interface name: Intel(R) Dual Band Wireless-AC 8265
Interface type: Native Wi-Fi
Connection incident diagnosed
Auto Configuration ID: 1
Connection ID: 1
Connection status summary
Connection started at: 2021-02-16 14:48:29-019
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 1 item(s) total, 1 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
04-D9-F5-B1-6F-D9 Infra <unknown> -51 8 BonanaH Guest

Connection History
Information for Auto Configuration ID 1
List of visible networks: 1 item(s) total, 1 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 70 Yes BonanaH Guest
List of preferred networks: 3 item(s)
Profile: NSA surveillance van
SSID: NSA surveillance van
SSID length: 20
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: BonanaH Guest
SSID: BonanaH Guest
SSID length: 13
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Profile: BonanaH
SSID: BonanaH
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Information for Connection ID 1
Connection started at: 2021-02-16 14:48:29-019
Auto Configuration ID: 1
Profile: BonanaH Guest
SSID: BonanaH Guest
SSID length: 13
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 04-d9-f5-b1-6f-d9
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity

Packet statistics
Ndis Rx: 10632
Ndis Tx: 11602
Unicast decrypt success: 1103
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 1129
Rx failure: 0
Tx success: 930
Tx failure: 447
Tx retry: 929
Tx multiple retry: 407
Tx max lifetime exceeded: 0
Tx ACK failure: 2530
Roaming history: 0 item(s)

 

Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 2e2720ac-f3a3-4366-9459-68c68b62fdad
Interface name: Intel(R) Dual Band Wireless-AC 8265
Interface type: Native Wi-Fi
Result of diagnosis: There may be problem

Details about wireless network adapter diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Native Wi-Fi MSM
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 2e2720ac-f3a3-4366-9459-68c68b62fdad
Interface name: Intel(R) Dual Band Wireless-AC 8265
Interface type: Native Wi-Fi
Profile: BonanaH Guest
SSID: BonanaH Guest
SSID length: 13
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: There may be problem

 

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5 Replies
AdrianWZ
Beginner
272 Views

Actually - now its saying no networks found at all.  I had a problem a year ago where it would not connect to 5g, only b/g and i cannot remember what fixed it.  

Maria_R_Intel
Moderator
231 Views

Hello AdrianWZ,


Thank you for posting on the Intel* Community.


Can you please confirm if the wireless card is an integration you made to your system? Also, please provide the specific driver versions you tested on your system.


Are you able to see an error message on the device manager? (for example, code 10)


To better assist you, I will send you an e-mail to the e-mail address associated with your community profile. Please reply to the email in order to provide us with the Intel® SSU report to avoid exposing sensitive information in the communities


Best regards,

Maria R.

Intel Customer Support Technician



Maria_R_Intel
Moderator
215 Views

Hello AdrianWZ,

 

Thank you for the information provided, we received your email.

 

 

We want to provide you some recommendations:

 

There are two different types of drivers, generics provided by Intel and Equipment Manufacturer drivers, that are customized to work with each specific system. The best thing to do is to use the drivers provided by the system manufacturer or through Windows Update to eliminate the potential impact caused by loading non-custom drivers.

 

Please perform a clean installation and use the latest driver provided by the OEM

 

1. Try a clean install of the wireless drivers following these steps to the letter: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-io/wireless.html  

 

Step 1: Download and save the drivers on your computer: 

 

Step 2: Uninstall the Wi-Fi driver. 

  1. Uninstall your Wi-Fi driver. 
    1. Go to Device Manager
    2. Expand the Network Adapters category. 
    3. Right-click your Intel Wireless Adapter and choose to uninstall it. 
    4. Make sure to select the option to Delete the driver software for this device
    5. Repeat steps A through D until the option to Delete the driver software for this device is greyed out. 

 

2. Restart your computer. 

 

Step 3: Driver installation. 

Locate the drivers you downloaded back in Step 1. Run as administrator, and follow the wizard to completion. To run as administrator, right-click over the file you downloaded and select the option to Run as administrator. You should test first the driver provided by ASRock as they have been validated to work with your system, if that does not work then you can do the same procedure with the Intel generic driver.  

 

2. Set the recommended settings for 802.11AC Connectivity: https://www.intel.com/content/www/us/en/support/articles/000024678/network-and-io/wireless.html  

 

3. Set the wireless card to Maximum Performance: https://www.intel.com/content/www/us/en/support/articles/000005879/network-and-io/wireless.html  

 

4. Have you checked if this issue happens regardless of the network configuration? I.e. happens in different networks, different routers/APs, etc. Please provide your router/AP model number

 

 

Best regards,

Maria R.

Intel Customer Support Technician

 

Maria_R_Intel
Moderator
201 Views

Hello AdrianWZ,


Were you able to check the previous post?

 

Let me know if you need more assistance.

 

Best regards, 

Maria R.  

Intel Customer Support Technician 


David_G_Intel
Moderator
190 Views

Hello AdrianWZ


We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

  

Best regards,  

David G. 

Intel Customer Support Technician  


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