X1675x 210NGW 6GHz Wi-Fi Connection Issues

[AdamsLament]

Hello,

I am a layman troubleshooting an issue with a Windows 11 Home (version 23H2) desktop equipped with an Intel Killer(R) Wi-Fi 6E AX1675x 160MHz Wireless Network Adapter (210NGW) with driver version 23.40.0.4 (driver date 3/10/2024).

I keep encountering random events the computer disconnecting from the internet, and having to disable then enable the device in order for wi-fi to even pop up as an option again on my Network and Internet tab.
Once the error occurs, the Adapter reports the following:

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

I have tried deleting the device, updating the driver manually, adjusting settings in both the driver and the Killer Intelligence Center, and this is driving me nuts.

The computer can hardly go for 20-30 minutes without this error occurring.
Please help!

[FrancisP_Intel]

Hello AdamsLament

Thank you for providing detailed information about the Wi-Fi connectivity issue you're experiencing with your Windows 11 Home desktop equipped with the Intel Killer(R) Wi-Fi 6E AX1675x 160MHz Wireless Network Adapter (210NGW).

We understand the frustration you must be feeling with the recurring disconnects and the inconvenience of having to disable and enable the device to restore Wi-Fi functionality. We'll do our best in providing assistance in isolating or better yet, resolve the issue.

To further diagnose the problem, could you please provide the following information:

• Would you be able to run the System Support Utility for Windows  so we can analyze the system configuration and identify any potential issues?
• Could you also provide the event viewer logs for us to check for any error messages related to the Wi-Fi adapter that you mentioned?
• Are you experiencing similar issues with Bluetooth connectivity, or is it isolated to Wi-Fi?
• Prior to encountering these disconnects, was the Wi-Fi functioning smoothly without any interruptions?
• Were the Wi-Fi cards pre-installed on the motherboard, or did you install them separately?

Your cooperation in providing this information will greatly assist us in pinpointing the root cause of the issue and providing you with an effective solution.

Best regards,

Francis Ryan P.

Intel Customer Support Technician

[AdamsLament]

I have attached the scan data, although the .evtx file type of the event logs was unable to be uploaded here, so I will share them as a zipped file via google drive: https://drive.google.com/file/d/10gRxLMpQ9BkeZkCrFudo9AwJ19-aVqR_/view?usp=drive_link
I haven't tried bluetooth at all with my computer so I'm uncertain if that's also a problem.
As far as the disconnects, they happen as if storms - intense periods of this happening, then smaller pockets of it happening. So, it is a somewhat continuous problem.
The wi-fi cards are pre-installed on the motherboard.
Let me know what else you need.
Thanks,
Adam

[FrancisP_Intel]

Hello AdamsLament,

Thank you for sharing the requested information. There are a few more ways we can test to isolate the issue as we were reviewing the log files you provided. We also have some follow-up questions regarding the troubleshooting you took.

These errors in Device Manager for Bluetooth or Wireless Devices can stem from various underlying issues. Typically, a Code 10/43 error is a temporary occurrence, triggered when Device Manager encounters difficulty initiating the hardware device. However, this error is often regarded as a generic message signifying an unspecified problem.

• Have you checked Windows Update history if there was an installed update right after the issue occurred?
• perform a clean install of Intel's Generic Drivers, please attempt to use OEM/Asrock's drivers as well if the issue persists using Intel's driver.
• Do a BIOS update as well. You may reach out to Asrock for assistance in case needed.
• If a Windows Update is causing the issue to occur, do a non-clean installation instead after an update from Windows and do a cold reboot. 

We'll see if the following steps is able to resolve the issue or result in a different pattern of issue behavior. We will be waiting for your response.

Best regards,

Francis Ryan P.

Intel Customer Support Technician

[FrancisP_Intel]

Hello AdamsLament,

I'm following up to see if you've had an opportunity to review our previous message. Please let me know if you have any further questions or if there are any points that still need clarification regarding this issue.

Best regards,

Francis Ryan P.

Intel Customer Support Technician

[FrancisP_Intel]

Hello AdamsLament,

I haven't received a response from you, so I will be closing this inquiry. If you require further assistance, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Francis Ryan P.

Intel Customer Support Technician

[FrancisP_Intel]

Hello AdamsLament,

We'd like to give you an update regarding your concern. If reinstalling the drivers does not work to resolve the issue you're having. Please refer to your device manufacturer for further assistance as they may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system. Our troubleshooting may prove to be ineffective due to these modifications. 

Thank you for your understanding.

Best regards,

Francis Ryan P.

Intel Customer Support Technician