bluetooth not working

[brett069]

i have desktop that didnt have blue tooth ,  i downloaded  b t driver and still cant get it to work

what can i do?

eMachines EL1358G

BIOS

Version

Default System BIOS

Date

8/1/2011

MOTHERBOARD

Manufacturer

eMachines

Model

EL1358G

Version

Unknown

OPERATING SYSTEM

Edition

Microsoft Windows 10 Home (64-bit)

Version (Build)

1903 (10.0.18362)

Devices and Drivers

PROCESSOR

AMD Athlon™ II X2 220 Processor

GRAPHICS

Microsoft Basic Display Adapter

AUDIO

Realtek High Definition Audio

NETWORKING AND I/O

TAP-NordVPN Windows Adapter V9

NordLynx Tunnel

NVIDIA nForce Networking Controller

MEMORY

3 GB

STORAGE

Generic- Multi-Card USB Device

[n_scott_pearson]

Where is the Bluetooth hardware?
...S

[Sebastian_M_Intel]

Hello brett069, 

Thank you for posting on the Intel® communities.   

After checking your post I could not find any wireless hardware, I would like to know if you have an Intel® Wireless Adapter, you may want to check with the system manufacturer (OEM) to check if your system should include Bluetooth capability. 

If you have an Intel® Wireless Adapter, please provide the following: 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:  

• Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".   
• Click on the menu where it says "Summary" to change to "Detailed View".   
• To save your scan, click on "Next", then "Save".   
• Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach). 

2. Are you having issues with Wi-Fi, Bluetooth, or both? 

3. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently? 

4. Were you able to have your wireless connection in a normal/expected performance before? If yes, did you make any changes before the issue started?  

Regards, 

Sebastian M  

Intel Customer Support Technician  

[Sebastian_M_Intel]

Hello brett069,  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

Regards,  

Sebastian M  

Intel Customer Support Technician 

[Sebastian_M_Intel]

Hello brett069,  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  

Regards,  

Sebastian M  

Intel Customer Support Technician