bluetooth problem, also leads to laptop can't be shut down

[cellcrumb]

使用蓝牙一段时间后，它会变得无法发出任何声音，并且蓝牙无法再次打开或关闭。

如果我尝试关闭或重新启动笔记本电脑，它会加载很长时间，然后向我显示蓝屏并让我重新启动

这个问题已经发生了几个月，也许这就是蓝牙驱动器的问题。请修复它。

[Jocelyn_Intel]

Hello, @cellcrumb  

Thank you for posting on the Intel® communities.  

请注意，英特尔社区支持仅以英语提供。我使用网络翻译工具翻译了此回复，因此可能存在一些不准确的翻译。 

I am sorry to hear what is happening with your laptop, I will do my best to assist you here. 

What is the model of your wireless card? 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[cellcrumb]

The wireless card is intel(R) Wi-Fi 6E AX211 160MHz

and i took some screenshots, that might helps 

[Jocelyn_Intel]

Hello, @cellcrumb  

Thank you for your reply and the information provided. 

1. Is the Intel Wi-Fi 6E AX211 the pre-installed wi-fi card in your laptop or is it an integration (upgrade/ not the original card)? 
2. Was it working before? 
3. Regarding the BSOD, what does the Blue screen say? What is the error reported in the BSOD?  
4. What is the complete laptop model?

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @cellcrumb     

I hope you are great. 

I am checking this thread and I would like to know if you were able to check my previous post.   

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @cellcrumb     

I hope you are doing great. 

As we have not heard back from you, we will proceed to close this thread now. 

If you need any further assistance, please feel free to contact us back and submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.