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driver and support assistant is a mess in windows 11

alecj
Beginner
498 Views

i have been struggling with my bluetooth for a while. when i saw there was an update, i immediately went to install it. problem is, it downloads the wrong version. if i manually download and install the newest version, 22.110.2, it says newer version installed. i have 20.100.10.7 installed. this whole system is a huge mess.

 

Screenshot 2022-03-22 091955.png

EDIT:

oh, and i forgot to mention that in the webpage, it says "Description:
Installs Intel® Wireless Bluetooth® version 22.120.0.", version says "22.100.10.7" and when i install, it says "install 22.120.03". oh my gosh this is a huge mess

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3 Replies
DeividA_Intel
Moderator
462 Views

Hello alecj,  

  


Thank you for posting on the Intel® communities. I understand you are having issues with your Intel® Driver & Support Assistant (Intel® DSA).

  


In order to better assist you, please provide the following: 


1. What is the brand and model name of your wireless adapter?

2. Are you using a laptop or desktop computer?

3. What is the model of your laptop or motherboard (if is a desktop computer)?

4. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

5. Have you tried to install the driver manually?



Best regards, 

Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
427 Views

Hello alecj,  


  

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
400 Views

Hello alecj, 


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


  

Regards,  

Deivid A.  

Intel Customer Support Technician  


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