Wireless
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dual band wireless-AC 8265 issue after Windows update

jdd
Beginner
183 Views

After Windows 10, version 22H2 update on 2022 dec 25th, wifi does not work anymore.

 

The driver is up to date:

Microsoft Windows 10 Professionnel (64 bits)
Compilation du système d’exploitation 10.0.19045

 

Dual Band Wireless-AC 8265
Détails du pilote
Fournisseur Intel
Version 20.70.32.1
Date 24/07/2022
Détails du périphérique
Fabricant Intel Corporation
Disponibilité En cours d’exécution à pleine puissance
État Ce périphérique fonctionne correctement.
Installé True
Adresse MAC F8:59:71:80:C2:99
Nom du service Netwtw06
ID de périphérique PCI\VEN_8086&DEV_24FD&SUBSYS_00508086&REV_78\F85971FFFF80C29900
Révision 78

 

Any idea how to solve that issue?

 

Regards

Labels (1)
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6 Replies
Alberto_R_Intel
Moderator
169 Views

jdd, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this matter, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Did you make any recent hardware/software changes, besides the Windows* update, that might cause this issue?

The wireless card, did you purchase it separately or did it come installed on the computer?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician



Alberto_R_Intel
Moderator
148 Views

Hello jdd, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


jdd
Beginner
141 Views

Hello,

I still have an issue.

It is a laptop Latitude 5480
Processeur Intel(R) Core(TM) i5-6440HQ CPU @ 2.60GHz 2.60 GHz
RAM installée 8,00 Go (7,87 Go utilisable)
ID de périphérique 7642921C-B457-4D0D-A1AF-2E3EF14DEE3E
ID de produit 00330-50565-20665-AAOEM
OS 64 bits, processeur x64

no recent hardware/software changes

The wireless card came installed on the computer.

the problem happened at home.

please find the ssu attached.

kind regards.

jdd

Alberto_R_Intel
Moderator
117 Views

jdd, Thank you very much for providing that information and the SSU report.

 

According to the details shown in the SSU document, the wireless driver version currently installed in your machine is 20.70.32.1, which is provided by Intel®:

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...

 

For this scenario, it is important to mention that it is always recommended to install the wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform.

 

I looked on Dell's website and the latest wireless driver version they have available is 22.130.0.5, A30. Please try a clean installation of that driver following the instructions in the links below:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=fccj9&oscode=wt64a&productco...

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

 

We also recommend to get in contact directly with Dell Support to make sure the latest BIOS version is currently installed in your machine or, if necessary, to gather the instructions on how to update it:

https://www.dell.com/support/home/en-us

 

Once you get the chance, please let us know the results.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

jdd
Beginner
88 Views

Hi Albert,

 

It seems the driver was up to date.

I ran the dell software Supportassist. It was quite challenging to update it though.

Well I succeded. I updated all the drivers and system softwares needed (bios included) and ran the wifi internet connexion diagnostic. Then it has been repaired (I am currently using it).

 

Thanks for your assistance.

 

Regards,

 

Pierre

Alberto_R_Intel
Moderator
80 Views

Hi jdd, Thank you very much for sharing those updates.


Perfect, excellent, it is great to know that you were able to fix the problem related to the wireless connection by updating the drivers and system software and now the computer is working properly.


Any other inquiries, do not hesitate to contact us again.


Regards,

Albert R.


Intel Customer Support Technician


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