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got the same issue ac 9560 wont start

SPlat4
Beginner
596 Views

update driver does nothing

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6 Replies
AdrianM_Intel
Moderator
470 Views

Hello SPlat4,

 

Thank you for posting on the Intel® communities. 

 

Please run the following tool and attach the report generated. 

  

1. Intel® System Support Utility (Intel® SSU) 

  • Intel® SSU Download link 
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

Questions:

  • Can you provide more details about the behavior you are experiencing? no wireless connectivity or no Bluetooth connectivity?
  • Is this the original adapter that came installed on the computer? did you change the wireless card?
  • When did the issue start? (BIOS update, Windows* update, drivers, etc).
  • Is this the only device experiencing connectivity issues?

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

 

 

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AdrianM_Intel
Moderator
470 Views

Hello SPlat4,

 

Were you able to check the previous post? 

 

Let me know if you need more assistance. 

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

 

 

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SPlat4
Beginner
470 Views
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AdrianM_Intel
Moderator
470 Views

Hello SPlat4,

 

Thank you for your reply.

 

  • Can you please provide more details about the behavior you are experiencing?
  • Is there any error when posting the attachments directly to the thread? (You can upload one at the time).
  • What is your system model? is this the original wireless card that comes installed in the system?

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

 

 

 

 

 

 

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AdrianM_Intel
Moderator
470 Views

Hello SPlat4,

 

Were you able to check the previous post?

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

 

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AdrianM_Intel
Moderator
470 Views

Hello SPlat4,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question. 

 

Best regards,

 

Adrian M.

Intel Customer Support Technician

 

 

 

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