installation issues with PROSet/Wireless

[slmt123]

when i install WiFi-22.90.0-Driver64-Win10-Win11,something went wrong, then i deleted the old driver manually,and the driver still cannot be installed, wlan setting interface is also missing, i checked the device manager, found an unknown device, it's Intel(R) Wi-Fi 6 AX200 160MHz, Windows found the driver,but the Windows Update install still failed

[Alberto_R_Intel]

slmt123, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

Is this a new computer?

When did you purchase it?

Was it working fine before?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem besides updating the driver?

Is there any particular reason why you did the wireless driver update?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[slmt123]

1.idk whats the model of the motherbord

2.a laptop, ASUS ROG G14 GA401IV

3.i used the laptop about 1 year

4.2020-07

5.it works all fine before

6.this issue started at 11-16

7.no hardware changes,i installed Windows 11,and the driver works fine untill WiFi-22.90.0-Driver64-Win10-Win11(now i saw a newer version 22.90.0.5,still failed)

8.i like the newest software/driver

9.its installed on the laptop

10.Windows 11 ProWorkstation edition

11.home environment

12.i checked out the ssu before,the Network Adapter(s) didnt show my wireless card

thx

[Alberto_R_Intel]

slmt123, Thank you very much for providing that information and the SSU report.

"the Network Adapter(s) didnt show my wireless card", Yes, right now is as if there is no wireless card connected at all on the computer.  

We always recommend to install the wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform. I looked in ASUS's website and the latest wireless driver version they have available is V21.90.3.2, please try a clean installation of that driver following the instructions in the link below:

https://rog.asus.com/laptops/rog-zephyrus/rog-zephyrus-g14-series/helpdesk_download

https://www.intel.com/content/www/us/en/support/articles/000022173/wireless/intel-wireless-products.html

The Intel® wireless drivers are generic, meaning they might or might not work with your specific platform. Still, if the problem remains after installing the driver provided by ASUS, then we can try a clean installation, this time of Intel® wireless driver version 22.90.0.5:

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html?wapkw=ax200

Additionally, we advise to get in contact directly with ASUS support to verify that the latest BIOS version is currently installed in your system or to gather the instructions on how to do that:

https://www.asus.com/support/

Regards,

Albert R.

Intel Customer Support Technician

[slmt123]

really thx, i installed the ASUS's driver, failed, i ran the Windows11 installation media again, finally fixed this problem, no data missing

[Alberto_R_Intel]

slmt123, You are very welcome, thank you very much for letting us know those results.

Perfect, excellent, it is great to hear that the problem with the Intel® Wi-Fi 6 AX200 card got fixed after running the Windows* 11 installation media again and now the wireless connection is working properly.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician