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Download, run, and ATTACH (using the paperclip) the results of this utility:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Then, an intel support engineer can assist you.
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Hello FChav9, Thank you for posting in the Intel® Communities Support.
I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?
Regards,
Alberto R.
Intel Customer Support Technician
A Contingent Worker at Intel
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Hello FChav9,
Per regular procedures, I'm going to close your case; however, if you need further assistance, please do not hesitate in contacting us.
Regards,
Adrian M.
Intel Customer Support Technician
A Contingent Worker at Intel
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I do not see where you attached the results of the SSU I requested 12 days ago.
Also, Intel is closed today.
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