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ddj_s
Beginner
2,256 Views

intel dual band wireless-ac 3165 bluetooth problem

if you are using Bluetooth headphones I have bad wifi

MSI GE72 6QF Windows 10 x64 Driver 18.33.1.1

on other laptop it's okay, just for this, where is your module

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6 Replies
idata
Community Manager
93 Views

Hello Djsatan,

 

 

We understand that the connectivity of your Intel® Dual Band Wireless-AC 3165 is affected when you use Bluetooth* headphones. This may be possible specially if your network operates in the 2.4 GHz band, since Bluetooth* uses the same band.

 

 

The first recommendation we can provide is to make sure you are using the most recent Wireless and Bluetooth* drivers four your system. As first option, we recommend to obtain the files from your http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support. Or you may use the generic versions from Intel Download Center:

 

 

https://downloadcenter.intel.com/download/26346/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Intel® PROSet/Wireless Software and Drivers for Windows® 10 [19.20.0]

 

https://downloadcenter.intel.com/download/26419/Intel-Wireless-Bluetooth-Software-for-Windows-10?pro... Intel® Wireless Bluetooth® Software for Windows® 10 [19.11.1639]

 

 

For further assistance, we would like to have the following information:

 

 

- Download Intel® System Support Utility, run the tool and use it to create and save a report with all sections, then add your reply to this thread and use the Advanced editor options to attach the resulting file to your post.

 

- Have you checked if this happens when connected to a 5 GHz network?

 

- Did the adapter come built from factory with your computer? or was it a custom upgrade?

 

- Was this working fine before?

 

 

Regards,

 

Jonathan.
ddj_s
Beginner
93 Views

took two test and attached the file

check for 5GHz there is no possibility

module is native , the problem was initially

idata
Community Manager
93 Views

Hello

 

 

Since the issue persists after updating the WiFi and Bluetooth* drivers, please apply the following settings to your system:

 

 

- Go to Windows* Device Manager, Network Adapters, select the Intel® Dual Band Wireless-AC 3165, go thehttp://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005585.html Advanced driver settings and apply the following changes:

 

 

1. 802.11n channel width for band 2.4: 20 MHz only

 

2. HT Mode: HT mode

 

 

- Go to the Power options of you laptop, in the Advanced Settings for your Power Plan, and make sure that the Wireless Adapter is set to work at "Maximum Performance" when plugged in and on battery.

 

 

Regards,

 

Jonathan.
idata
Community Manager
93 Views

Hello,

 

 

We did not receive any reply to our last message. Let us know in case you require further assistance.

 

 

Regards,

 

Jonathan.
ddj_s
Beginner
93 Views

did what you wrote. the problem is not resolved. forced to buy another module. not very happy

idata
Community Manager
93 Views

Hello,

 

 

We are sorry to know that the issue was not solved. Feel free to let us know if you have additional questions. Also, you can http://www.intel.com/content/www/us/en/support/contact-support.html Contact Support to receive direct assistance from one of our representatives.

 

 

Regards,

 

Jonathan.
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