intel icps无法运行最新版本的驱动更新。

[i5-13500H-Evo]

之前由于OEM系统原因,去微软官网重装的原版win11家庭版24H2系统,后自行更改产品密钥升级专业版,之前的时候还能够安装最新版，卸载之后无法进行对之前安装过的版本进行安装以及新版本40.25.3240安装，经测试只能安装40.24.10144版本，安装更高版本的时候，弹出cmd窗口后提示错误0x40004005(联想小新16IRH8 23款i513500 evo认证)，有怀疑是驱动程序解压故障，但是无法找到修复方法，望官方看到后尽快回复。

[Mike_Intel]

Hello i5-13500H-Evo,

Thank you for posting in Intel community Forum.

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。

For me to further check this, please help provide the following details:

1. What is the model of your wireless controller?
2. Was the ICPS working fine before?
3. If yes, what was the last change before the issue started?
4. Are you using an EVO laptop?
5. Can you take a photo of the Evo logo and the error message.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[i5-13500H-Evo]

网卡:wifi6E ax211，icps（40.25.2228）之前工作正常，但在安装过程中提示好像失败，之后收到英特尔驱动助理提供的40.25.3240后，无法安装对应更新，尝试卸载（40.25.2228）后，出现所有版本（除40.24.10144可运行安装程序），均报告错误0x80004005，图片内容之后提供。

[i5-13500H-Evo]

在联想驱动官网上只能下载到3.1024.210.1（ 2024/9/29），安装后，intel驱动助理仍建议我更新于2025/4/29发布的最新更新40.25.3240，之前有尝试过，仍报错0x80004005

[Mike_Intel]

Hello i5-13500H-Evo,

Thank you for the update.

Let me gather the following details for me to further investigate this issue.

1. Are you using an Intel EVO laptop?
2. Can you take a photo of the EVO badge?
3. Please help generate the SSU logs of your system. Kindly refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[i5-13500H-Evo]

[Mike_Intel]

Hello i5-13500H-Evo,

Thank you for the update.

Can you try the following steps and let me know if this one can install the program:

1. Uninstall the current driver version
2. Download the OEM driver from their website
3. Install the OEM driver

Contact your Original Equipment Manufacturer (OEM) to install the Intel® Connectivity Performance Suite (ICPS) for Intel® Wireless Products, and Intel® Connectivity Manager (ICM) OEM drivers.  Drivers provided by the OEM can contain specific customizations that impact a device's functionality. Therefore, using a generic driver from Intel could potentially cause issues.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello i5-13500H-Evo,

Thank you for the update.

I think you have 2 issues here. If the issue is regarding ICPS, the recommendation in my last post is the one that you need to follow. You need to contact Lenovo for that.

If the issue is with IDSA, you may try to reinstall IDSA by following the steps in the link below:

https://www.intel.com/content/www/us/en/support/articles/000059899/software/software-applications.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello i5-13500H-Evo,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译。

Did you have a chance to review the previous post?

Please feel free to reach out if you have any questions.

Best regards,

JeanetteC.

Intel Customer Support Technician

[i5-13500H-Evo]

最新40.25.501.145依旧无法安装

[Mike_Intel]

Hello i5-13500H-Evo,

Thank you for the update.

If you were able to install version 3.1024.210.1 and the latest from Intel is getting an error. That means your system can support the 3.1024.210.1 version. Please remember that the version from Intel is generic version and your system may require the driver from Lenovo that has their own settings in it. It is best to further check this with Lenovo and also when can they release their version of 40.25.501.145.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello i5-13500H-Evo,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello i5-13500H-Evo,

I hope you are having a good day.

I am sending another follow up on to check if you still have clarifications on this thread. 

Let me also share the following links that may help you:

Intel® Connectivity Performance Suite System Compatibility

Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support MY

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day.

Best regards,

Michael L.

Intel Customer Support Technician