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intel killer bloqueando endereço web

dmendez1987
Beginner
766 Views

Olá, venho enfrentando um problema com o intel killer performance suite, recentemente a pagina inicial do microsoft edge parou de funcionar durante tentativas de resolver o problema descobri que o endereço "https://msn.com" não carregava somente no dispositivo que apresentava o problema, descobri também que o bloqueio só ocorre quando conctado via wifi, e não via cabo, testei em redes diferentes o mesmo comportamento, por fim descobri que o causador é o aplicativo killer suite, pois ao encerrar os processos do mesmo tudo volta ao normal. Desinstalação e reinstalação do mesmo não resolveu. Alguma dica de como sanar o problema?

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AndrewG_Intel
Moderator
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Hello @dmendez1987

Thank you for posting on the Intel® communities.

Por favor, informe-se que eu só posso apoiá-lo na língua inglesa. Eu usei uma ferramenta de tradução web para traduzir esta resposta, portanto, pode haver algumas traduções imprecisas.

 

In order to review this further, could you please provide us with the following details?

1- Our understanding is that this is occurring when you are on the website "https://msn.com". Could you please confirm the web browser(s) that you are using? Is it Microsoft* Edge? If so, have you tried with different browsers (e.g.: Firefox*, Chrome*, Opera*, Brave*, etc.).

 

2- Is the Intel® Killer Wireless adapter the original wireless card that came pre-installed on your system or did you integrate it into the system?

3- Intel® Killer™ Performance Suite version running on the system:

4- Did this website work fine before at any time? Or is the behavior happening since the very first day that you have the computer? Please provide details:

5- Router/Acces Point (AP) maker and model:

 

6- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

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AndrewG_Intel
Moderator
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Hello dmendez1987

We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back if you have additional inquiries.


Best regards,

Andrew G.

Intel Customer Support Technician


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AndrewG_Intel
Moderator
708 Views

Hello dmendez1987

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


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