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CDiNa1
Beginner
2,036 Views

intel(r) dual band wireless-n 7620 having a meltdown and frequently disconnecting.

So I've had this problem for about a month and to be honest I made the mistake of tolerating it, but now I'm playing more internet intensive games and I can't allow myself to disconnect anymore.

On my computer I have two network adapters like you can see https://i.imgur.com/4mLhHey.png https://i.imgur.com/4mLhHey.png. The one that I have been having an issue with is the network adapter "intel(r) dual band wireless-n 7620". Whenever I seem to do anything even remotely internet intensive it "nopes" out so quickly that my head spins. I've opened event viewer and https://i.imgur.com/VLTH9nZ.png https://i.imgur.com/VLTH9nZ.png is the first event I'll get, followed by https://i.imgur.com/koXvpoL.png https://i.imgur.com/koXvpoL.png and then a bunch of spam of network resets.

Now, for diagnostics I have attempted:

Disabling other network adapters does not fix the problem.

I have tried turning off the check box for "Allow the computer to save power by turning off this device."

I have tried uninstalling then reinstalling the network adapter, and that worked for a solid day. When I try to uninstall the network adapter now, however, it shows it being deleted; however, when I scan for hardware changes it appears to have reinstalled itself. I have no idea how I managed to uninstall it in the first place, but I cannot replicate it.

I have tried using an ethernet cord and even that does not work, as I will still get disconnected from the internet seemingly at random.

I have tried turning off the "green ethernet" in the Realtek PCIe GBE Family Controller and that does nothing.

Attempting a network reset fixes it for 4-5 hours and then it goes back to being stupid.

I downloaded the WiFi_20 . 80 . 0_Driver64_Win10 . zip (remove spaces, I couldn't put it in because of the auto-hyperlink thing). I then ran both dpinst64 and iprodifix. The problem persists.

I have had the problem for nearly a month now and I can pin it to one certain event: https://i.imgur.com/NVgt3ds.png https://i.imgur.com/NVgt3ds.png . Now, I have absolutely no idea what the is/was, but ever since this happened my internet has been playing Russian Roulette with itself. It will not let me roll back the network adapter. Uninstalling the network adapter apparently does not keep it from automatically updating to the flawed latest version.

Please help soon, thank you.

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12 Replies
idata
Community Manager
264 Views

Hello Back_To_The_Troubleshooter_88,

 

 

Thank you for joining this Intel Community.

 

 

Please run the Intel® System Support Utility and attach the report to this thread. We would like to take a look at your system configuration.

 

 

1.Download the Intel® System Support Utility and save the application to your system.

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91...

 

2.Open the application and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

 

3.To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

 

 

To attach a file, you must click "Use Advanced Editor" on the upper right hand corner of the response box, then the "attach" option will appear on the bottom right hand corner of the response box.

 

 

Wanner G.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
CDiNa1
Beginner
264 Views

Here you go.

idata
Community Manager
264 Views

Hello Back_To_The_Troubleshooter_88,

 

 

Thank you for your reponse.

 

 

Please perform a clean install of the wireless driver in case of driver/settings corruption.

Wanner G.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
CDiNa1
Beginner
264 Views

For some reason when I try to uninstall the network adapter it keeps reinstalling itself. I do not know why it does this, but it prevents me from doing a clean install.

Upon rebooting my P.C. it seems it reinstalls itself without asking my permission.

idata
Community Manager
264 Views

Hello Back_To_The_Troubleshooter_88,

-Proceed to the next step if you start seeing the same version of the driver installed automatically after it's uninstalled.

  1. Go to Device Manager.
  2. Expand the Network Adapters category.
  3. Right-click your Intel Wireless Adapter and choose to uninstall it.
  4. Make sure to select the option to Delete the driver software for this device.

-Clear out your temporary files.

  1. Press the Windows* key and R key simultaneously to open the run box.
  2. Type in: cleanmgr.exe and press the Enter key or OK.
  3. Place a check mark next to Temporary Files. You can leave everything else checked or unchecked.
  4. Press OK and wait.

-Restart your computer.

-Locate the driver you downloaded back in Step 1. Run as administrator, and follow the wizard to completion. We recommend installing your Bluetooth® drivers first (if applicable), followed by the Wi-Fi package.

Wanner G.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
idata
Community Manager
264 Views

Hello Back_To_The_Troubleshooter_88,

 

 

Were you able to perform the clean install of the wireless driver?

 

 

Wanner G.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
CDiNa1
Beginner
264 Views

Hello-

Sorry for my delayed response. I have been using a network adapter most of the week and I never got around to replying. I apologize for the lack of communication on my end.

I have done all that was requested of me. I uninstalled Intel Wireless Pro, then uninstalled the network adapter and ran cleanmgr.exe.

I am still getting disconnects. When I restart my computer my network adapter has completely reinstalled itself without my permission or knowledge, and continues to malfunction.

Is there a way to keep the driver from reinstalling itself? I apologize again for the extremely late response.

CDiNa1
Beginner
264 Views

I meant to say I have been using a ethernet cable directly to the router most of the week, not a network adapter. ****

idata
Community Manager
264 Views

Hello Back_To_The_Troubleshooter_88,

 

 

You may follow these steps to learn https://support.microsoft.com/en-us/help/3073930/how-to-temporarily-prevent-a-driver-update-from-rei... How to temporarily prevent a driver update from reinstalling in Windows 10.

 

 

NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

 

 

Wanner G.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
CDiNa1
Beginner
264 Views

The "Roll Back Driver" option is grayed out. Are there any other solutions on how to fix this, because a clean installation doesn't seem to be doing anything.

idata
Community Manager
264 Views

Hello Back_To_The_Troubleshooter_88,

 

 

Have you tried doing a clean install of the wireless drivers provided by your system manufacturer? If you have not, we would like you to install the latest driver available.

 

 

This is what I found:

 

 

ROG G551JW

 

https://www.asus.com/ROG-Republic-Of-Gamers/ROG-G551JW/HelpDesk_Download/ Driver and Tools

 

 

If this does not fix the wireless connectivity issues, you can also update the BIOS. The report attached shows that the current BIOS version installed on your system is: BIOS Version: G551JW.204. Newer versions may address this issue since it may contain fixes.

 

 

**Note: A BIOS update may resolve this issue. However, we do not recommend a BIOS update without the manufacturer's advice since there may be some risk involved.

 

 

If these steps do not help you resolve this problem, please let us know so that we can continue assisting you.

 

 

Wanner G.

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
CDiNa1
Beginner
264 Views

I haven't been getting the problem in a few days, I'm not sure if it fixed itself or the solution you presented was effective, but thanks anyways. I'll put another thread up if I get the error again.

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