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intel(r) wifi 6 ax201 160mhz 2.4ghz connect problem

Fernlap
Beginner
537 Views

I have intel(r) wifi 6 ax201 160mhz on my desktop

Can't connect on wifi 2.4 ghz only on 5 ghz why, someone else have this problem?

Thanks to help me.

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3 Replies
Alberto_R_Intel
Moderator
513 Views

Fernlap, Thank you for posting in the Intel® Communities Support.


In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the motherboard?

If this is a laptop, what is the model of it?

What is the model of the Router?

Is this a new computer?

When did you purchase it?

Were you able to connect to the 2.4GHz band before on this same machine?

When did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Which Windows* version are you using?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600


Any questions, please let me know.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
490 Views

Hello Fernlap, I just wanted to check if you saw the information posted previously and if you still need assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
468 Views

Hello Fernlap, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician


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