killer 1550i,E2500 error 2732 때문에 업데이트가 여전히 안됩니다..

[person162]

SSU 깔아서 확인 한 것도 txt파일로 올립니다.

5년 전부터 계속 업데이트가 안되더군요.

1~2년 전만 해도 설치 마법사가 오류 메세지 없이 바로 튕겼는데

이제서야 튕기지 않고 오류가 재대로 나오네요.

저번부터 GPU와 블루투스만 업데이트만 하고 있어요.

[Alberto_R_Intel]

person162, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

Just to let you know, we only provide support in English language and currently, we are using a translation tool. Based on that, we cannot understand the information shown in the pictures.

Based on the information shown in the SSU report, the wireless driver version currently installed on your computer for the Intel® Killer™ Wireless-AC 1550i card is 20.110.0.3. That driver version is provided by Acer and should be the proper driver for your machine since it was heavily customized by them to work with your specific platform:

https://www.acer.com/us-en/support/product-support/PH317-53/NH.Q5QEP.024/downloads

If you need to update the wireless driver, then you can try to install the Intel® Killer™ Performance Suite, it will update the driver version to 22.240.0.6, which is the latest version provided by Intel®:

https://www.intel.com/content/www/us/en/download/19779/intel-killer-performance-suite.html?wapkw=1550

If you need further assistance on this topic, please let us know the following details about your system:

Is there any problem with the performance of the wireless connection on your computer?

The wireless card, did you purchase it separately or did it come installed on the computer?

Does the problem happen at home or in the work environment?

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[person162]

I apologize for writing this in Korean.
According to the picture, the update date for the killer performance driver is stuck at November 28, 2018.
I have been using a laptop (Acer Predator PH317-53), which is a finished product (without installing an additional external LAN card), to connect to the Internet through wifi, which is a wired/wireless router environment in my home, and have been updating the overall drivers on the Intel website for about 5 years now, but unfortunately, Only killer performance drivers keep failing.
I went through the Acer link you provided, installed the killer performance driver properly, and confirmed with my own eyes that it was working properly.
The latest version of the killer performance driver is still not being installed from Intel's website.

Also, the killer performance driver in the Acer link is marked as 2019-06-25.
Intel Driver & Support Assistant still shows the Killer Performance Driver installation date as 2018-11-28.

And finally, if you translate the short Korean text written in that photo into English, it comes out as below.
Killer Performance Driver Suite UWD - InstallShield Wizard
Error 2732, Directory Manager has not been initialized.

What should I do about the above problem?
If there's nothing I can do, I hope I can at least stop the killer performance driver update notification from appearing.

[Alberto_R_Intel]

person162, No problem at all, thank you very much for your response.

It is unfortunate to hear that the issue of not being able to install the Intel® Killer™ Performance Suite in order to update the wireless driver remains after trying the suggestions provided previously.

Based on that, we will do further research on this matter to try to find a possible solution to this problem. As soon as I get any updates, I will post all the details on this thread.

In the meantime, in order to stop the killer performance driver update notification from appearing, please verify the instructions shown in the following link:

https://www.intel.com/content/www/us/en/support/articles/000056698.html

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello person162, I just received an update on this matter.

After reviewing the case, we noticed that the BIOS version on your computer is not the latest one. Please get in contact directly with Acer Support in order to gather the instructions on how to update the BIOS to the latest version:

https://www.acer.com/us-en/support 

https://www.acer.com/gb-en/support/product-support/Predator%20PH317-53/downloads?suggest=Predator%20PH317-53;0

Please follow the instructions shown in this link as well:

https://www.intel.com/content/www/us/en/support/articles/000090303/wireless/wireless-software.html

Additionally, if by any chance the issue persists after trying the steps recommended above, then try the suggestions provided in the following link :

https://www.intel.com/content/www/us/en/support/articles/000058906/wireless/wireless-software.html

Once you get the chance, please let us know the results.

Regards,

Albert R.

Intel Customer Support Technician

[person162]

Thanks to this, the uninstallation and installation were completed successfully and it was recognized as the latest driver version.
thank you!

[Alberto_R_Intel]

person162, You are very welcome, thank you very much for your response.

Perfect, excellent, it is great to know that the information provided previously was useful and helpful in order for you to be able to properly update the wireless driver on your system.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician