Hello sarah2411,
Thank you for posting on the Intel® communities.
In order to better assist you, please provide the following:
1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:
- Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".
- Click on the menu where it says "Summary" to change to "Detailed View".
- To save your scan, click on "Next", then "Save".
- Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).
2. Can you please specify what do you mean by "my wireless adapter keeps having a problem"? What are the symptoms of the issue? Do you see any error message in the Device Manager?
3. Are you having issues with Wi-Fi, Bluetooth, or both?
4. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
5. Were you able to have your wireless connection in a normal/expected performance before? If yes, did you make any changes before the issue started?
Regards,
Sebastian M
Intel Customer Support Technician
