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5744 Discussions

problem with wifi adapter

sarah2411
Beginner
257 Views

Intel® Wireless-AC 9560 160MHz

 
  • version 22.20.0.6

my wireless adapter keeps having a problem. I updated the driver and it was working fine then I turned my laptop on and all of a sudden there is a problem again. anyone know why this keeps happening?

0 Kudos
5 Replies
Sebastian_M_Intel
Moderator
228 Views

Hello sarah2411, 

 

Thank you for posting on the Intel® communities.   

 

In order to better assist you, please provide the following: 

 

1. Run the Intel® System Support Utility (Intel® SSU) and attach the report generated:   

  • Open the application, check the "Everything" box, and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".    
  • Click on the menu where it says "Summary" to change to "Detailed View".    
  • To save your scan, click on "Next", then "Save".    
  • Use the option under the reply window to attach the report to the thread (Drag and drop here or browse files to attach).   

 

2. Can you please specify what do you mean by "my wireless adapter keeps having a problem"? What are the symptoms of the issue? Do you see any error message in the Device Manager?  

3. Are you having issues with Wi-Fi, Bluetooth, or both? 

4. Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently? 

5. Were you able to have your wireless connection in a normal/expected performance before? If yes, did you make any changes before the issue started?  

 

Regards, 

 

Sebastian M  

Intel Customer Support Technician


BEST1EVER
Beginner
178 Views

and when doing the send, it does not work

Sebastian_M_Intel
Moderator
210 Views

Hello sarah2411,

 

Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   

 

Regards,  


Sebastian M  

Intel Customer Support Technician


BEST1EVER
Beginner
179 Views

22.20.0.6 is crashing. Multiple times a day

Sebastian_M_Intel
Moderator
195 Views

Hello sarah2411,  

  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  


Regards,


Sebastian M  

Intel Customer Support Technician


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