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when user connects to Sophos VPN his laptop restarts automatically and showing Blue screen with error "ndis.sys" Please help for solving this issue
Laptop Model :-HP ProBook 450 G5
Thanks in advance
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Hello govindpansare
Thank you for posting on the Intel️® communities.
To have a better understanding of your issue, please provide me with the following:
- When did the issue start?
- Was there any hardware or software change before the issue started?
- Does the BSOD appear when you are using wireless, ethernet connection, or both?
- Is this the original card that came with the system?
Best regards,
Jean O.
Intel Customer Support Technician
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Dear Team,
Kindly check below your questions answer in bold and revert ASAP
- When did the issue start? ==> We realized this when we needed VPN last month
- Was there any hardware or software change before the issue started? ==>No
- Does the BSOD appear when you are using wireless, ethernet connection, or both?==>Both Ethernet and Wireless
- Is this the original card that came with the system? ==>Yes
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Dear Intel team,
Kindly check dumps file for your reference
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Hello govindpansare,
I hope you are doing fine.
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello govindpansare
You mentioned that the issue also appears when using an ethernet connection. It seems as if the problem is not being caused by the wireless card; instead, it appears as if the VPN software is causing the BSOD. My suggestion is to try contacting the support for the VPN software and confirm if they have a newer version that solves the issue you are facing.
Best regards,
Jean O.
Intel Customer Support Technician.
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Dear Intel team,
The same issue came up when we install open VPN and updated version of Sophos VPN, only 1 device having issue about VPN
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Hello govindpansare,
As you mentioned that the issue doesn't appear until you run the VPN, I believe that the VPN software may be the root of the problem, so I suggested contacting the software developer. However, you can also try and contact HP to do a further hardware investigation and confirm if there is any problem with your system.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello tarhgovindpansare,
I hope you are doing fine.
Were you able to check the previous post?
Let us know if you still need assistance.
Best regards,
Jean O.
Intel Customer Support Technician
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Hello govindpansare,
I hope you are doing fine.
I have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.
Best regards.
Jean O.
Intel Customer Support Technician.

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