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wifi 6 ax201 ded

yossi_perez
Beginner
308 Views

the adapter is not connected.

 

add pic.

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5 Replies
DhannielM_Intel
Moderator
169 Views

Hello yossi_perez,


Thanks for posting in the community. To further assist you with this matter, I have a few questions that I would like to ask. Can you answer the following questions below:


  1. Are you using a desktop or a laptop?
  2. If you are using a laptop, can you tell me the full make and model of it? If you are using a desktop, please tell me the make and model of your motherboard.
  3. Is this the first time it has happened? If not, do you remember if this issue occurred after you updated a driver or performed a Windows update?
  4. Can you tell me the version of your Windows OS?
  5. Is this the pre-installed Wi-Fi adapter, or did you integrate a new one?
  6. Can I ask for a screenshot of your Bluetooth and Wi-Fi drivers in Device Manager?
  7. Have you tried updating your driver?
  8. When you remove your LAN cable does your Wi-Fi connect to the internet?


Your detailed responses will help us resolve the issue more efficiently. Thank you for your cooperation, and I look forward to your reply.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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DhannielM_Intel
Moderator
92 Views

Hello yossi_perez,


I apologize for any inconvenience, but I can only provide support in English. Could you kindly provide an English translation of the image? Alternatively, you are welcome to answer the question in your local language if that is more convenient for you.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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DhannielM_Intel
Moderator
78 Views

Hello yossi_perez,


I hope you're doing well. I'm following up to see if you've had a chance to review the questions I posted. Please let me know at your earliest convenience so we can determine the next steps to resolve this matter.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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DhannielM_Intel
Moderator
65 Views

Hello yossi_perez,


I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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