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windows 11 mobile hotspot 5ghz the selected network band isn't available

pashnyov
Beginner
12,453 Views

I have motherboard MSI MPG B550 GAMING EDGE WIFI where  Intel® Wi-Fi 6 AX200 160MHz installed. 

I have windows 11 and decide to broadcast wi-fi 5GHz for my oculus quest 2, but failed.
I can connect to the existing wi-fi network 5GHz without any problems, but create mobile hotspot 5GHz - cannot.

I can choose in network properties 5GHz, but when trying to enable hotspot I get error - The selected network band isn't available. Select a different band and try again.

Please help me to resolve this issue.

Thanks in advance.

image_2021-11-05_16-07-51.png

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25 Replies
pashnyov
Beginner
5,625 Views

Hi Albert,

As far as I understand intel driver is responsible to apply or not the restriction according mobile hotspot 5ghz. So intel has list countries/regions where to apply special rules. Could you please share details about it?

Could you please explain whom I need contact in my country (Ukraine) more detail? I asked my internet provider about it and they don't care about it at all.

Thanks in advance,
Andrii Pashnov 


Alberto_R_Intel
Moderator
5,541 Views

Hi pashnyov, Thank you very much for letting us know that information.


Sure, no problem at all, I will double-check on those details, as soon as I get any updates, I will post all of them on this thread.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
968 Views

Hello pashnyov, I just received an update on this matter.


Just to let you know, after reviewing the case we wanted to clarify that our adapter automatically scans and connects the available networks. So, the next thing to do in this case, will be to get in contact directly with the OEM to validate if the wireless card is functional and confirm if the 5Ghz band is available/compatible with your device:

https://www.msi.com/support


Regards,

Albert R.


Intel Customer Support Technician


pashnyov
Beginner
942 Views

Hi Albert,

According to official detailed specification https://www.msi.com/Motherboard/MPG-B550-GAMING-EDGE-WIFI/Specification

  • The Wireless module is pre-installed in the M.2 (Key-E) slot
  • Supports MU-MIMO TX/RX, 2.4GHz/ 5GHz (160MHz) up to 2.4Gbps
  • Supports 802.11 a/ b/ g/ n/ ac/ ax
  • Supports Bluetooth® 5.2
  • The Wireless module varies according to the production batch.

Also I'm able to connect without any problems to my wifi router 5ghz network (channel 36) and wifi 5ghz shared by samsung s20 (channel 36). 

Should I contact MSI support to get approve that intel adapter has all functions on my motherboards?

Regards,
Andrii Pashnov



Alberto_R_Intel
Moderator
933 Views

pashnyov, Thank you very much for providing those details.


"Should I contact MSI support to get approve that intel adapter has all functions on my motherboards?", That is correct, to report this scenario, to verify if they can reproduce the issue using the same exact machine being used, if they have a fix for it, if a physical inspection of the computer is needed and for further assistance on this matter.


You can also get in contact directly with Microsoft support, for them to confirm if there is a specific reason why the windows 11 mobile hotspot 5ghz is not working in your area since the functionality of that option depends on the OS as well:

https://support.microsoft.com/


Or also, to check with the ISP (Internet Service Provider) directly about the support of the 5GHz hotspot in your country.


Regards,

Albert R.


Intel Customer Support Technician


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