wireless firmware update error

Ron-SOHO · ‎07-25-2022

update "Intel Wireless Bluetooth for Win~ 10 and Win~ 11"

Description: Installs Intel® Wireless Bluetooth® version 22.150.0. Driver version varies depending on the wireless adapter installed.

Version: 22.150.0.6Release date: July 11, 2022 Size: 49.45 MB

When attempted to update/install the following error appears:

Checked Windows installer and it was stopped. Started and reinstall - error. Checked windows installer it was stopped. Started this several times and repeated the process. Not sure how to keep the Windows installer running for this installation. It appears to me that something is not allowing win-installer to stay on.

Appreciate any suggestions on this issue.

-Ron

System Info

Operating System    Windows 11 Pro 64-bit
CPU   Intel Core i9 9900K @ 3.60GHz 46 °C,   Coffee Lake 14nm Technology
RAM 64.0GB Dual-Channel Unknown @ 1333MHz (19-19-19-43)
Motherboard   Gigabyte Technology Co. Ltd. Z390 DESIGNARE-CF (U3E1) 34 °C
Graphics   VX200E (1600x900@59Hz)
                    HP LP2465 (1920x1200@59Hz)
                     HP LP2465 (1920x1200@59Hz)
                    4095MB NVIDIA GeForce GTX 1070 Ti (Gigabyte) 54 °C
Storage    3726GB Seagate ST4000DM000-1F2168 (SATA ) 31 °C
                   1397GB Seagate ST1500DM003-9YN16G (SATA ) 31 °C
                   465GB Samsung SSD 970 EVO Plus 500GB (Unknown (SSD))
                    931GB Samsung SSD 970 EVO Plus 1TB (Unknown (SSD))
Optical Drives   ASUS BW-16D1HT
Audio   NVIDIA High Definition Audio

Wifi

V=Wi-Fi (Myname)
SSID Myname
Frequency 5240000 kHz
Channel Number 48
Name Myname
Signal Strength/Quality 99
Security Enabled
State The interface is connected to a network
Dot11 Type Infrastructure BSS network
Network Connectible
Network Flags Currently Connected to this network
Cipher Algorithm to be used when joining this network AES-CCMP algorithm
Default Auth used to join this network for the first time 802.11i RSNA algorithm that uses PSK

Steven_Intel · ‎07-27-2022

Hello Ron-SOHO,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following information:

Is the issue happening in a home or office environment?
Download the Intel® SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.

Best regards,

Steven G.

Intel Customer Support Technician.

Steven_Intel · ‎08-01-2022

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

Steven_Intel · ‎08-04-2022

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.