Drive Support Assistent

[Francl]

Opening DSA (Driving Support Assistent) always shows "Sorry, something went wrong while trying to scan.". What is wrong?

[RahulC_Intel]

Hi Francois. we are routing this thread to the respective team for further help. They will get back to you soon.

[Alberto_R_Intel]

Francl, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order to try to fix this problem, please follow the instructions in this linK

https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.html

If the issue persists after that, Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html 

And also please share the logs requested in the following link:

https://www.intel.com/content/www/us/en/support/articles/000056654/software/software-applications.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Francl, I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello Francl, Since we have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter

Regards,

Albert R.

Intel Customer Support Technician